System and method for a multi-channel notification service

A system for a communication platform, the system comprising:

• a memory;
• and
• one or more computer processors, coupled to the memory, to perform operations comprising:
• receiving configuration data associated with an account of an entity, the configuration data identifying a plurality of communication endpoints of a plurality of users to receive messages of the entity;
• receiving a request associated with the account of the entity to transmit one or more messages of the entity to a set of communication endpoints of the plurality of communication endpoints of the plurality of users;
• identifying, based on the request, notification preferences of users associated with the set of communication endpoints;
• determining, based on the configuration data associated with the account of the entity and the notification preferences of the users associated with the set of communication endpoints, parameters for delivering the one or more messages of the entity to the set of communication endpoints;
• and
• transmitting the one or more messages of the entity to communication endpoints in the set of communication endpoints according to the determined parameters.

A non-transitory computer-readable medium storing instructions that, when executed by one or more processors of a communication platform, cause the one or more processors to perform operations comprising:

• receiving configuration data associated with an account of an entity, the configuration data identifying a plurality of communication endpoints of a plurality of users to receive messages of the entity;
• receiving a request associated with the account of the entity to transmit one or more messages of the entity to a set of communication endpoints of the plurality of communication endpoints of the plurality of users;
• identifying, based on the request, notification preferences of users associated with the set of communication endpoints;
• determining, based on the configuration data associated with the account of the entity and the notification preferences of the users associated with the set of communication endpoints, parameters for delivering the one or more messages of the entity to the set of communication endpoints;
• and
• transmitting the one or more messages of the entity to communication endpoints in the set of communication endpoints according to the determined parameters.