Service management system having a form-creation interface including field sorting and selection functionality

A method for automatically selecting and sorting fields in a service management system, the method comprising:

• determining that an authenticated user account has administrator access with respect to the service management system;
• subsequent to determining that the authenticated user account has administrator access with respect to the service management system, causing display of an intake interface builder graphical user interface, the intake interface builder graphical user interface comprising concurrent display of:
• a field region configured to display a plurality of field elements;
• and
• a request editing region configured to receive text input, and field elements from the field region in response to a drag-and-drop user input, the request editing region defining user input regions of an issue intake interface of a help desk platform;
• selecting, by the service management system, a first set of field elements of a plurality of field items based on a first selection criteria based on prior user event history associated with the respective field element with respect to the service management system;
• subsequent to the selection of the first set of field elements, selecting, by the service management system, from the first set of field elements, a first subset of field elements satisfying a second selection criteria different than that first selection criteria and based on, at least in part, field element selections performed by the authenticated user account within a predetermined time period;
• the intake interface builder graphical user interface, receiving text input associated with a title;
• in response to receiving, the text input, performing a semantic similarity analysis based at least on a comparison between a portion of the text input and a set of existing intake interfaces;
• selecting a second set of field elements from semantically similar existing intake interfaces from the set of existing intake interfaces satisfying a similarity threshold;
• and
• at the intake interface builder graphical user interface:
• causing display, in the field region, of:
• the first subset of field elements;
• the second set of field elements, each field element of the second set of field elements sorted according to a similarity metric;
• and
• receiving a first user input corresponding to selection of a first field element of the first subset of field elements;
• in response to receiving the first user input, displaying the first field element within the request editing region and suppressing display of the first field element within the field region;
• receiving a second user input confirming creation of the issue intake interface;
• and
• in response to receiving the second user input, generating the issue intake interface including an input field corresponding to the first field element when displayed by the help desk platform.