Method and system for reliably identifying and providing a video feed of a detected incident in a video surveillance system

A method for operating a surveillance system of a facility, wherein the surveillance system includes a plurality of video cameras each mounted at a respective camera location in the facility, wherein each of the respective camera locations correspond to respective camera location coordinates, each of the plurality of video cameras has a Field of View (FOV) that extends out from the respective video camera to cover a respective FOV range, wherein the respective FOV range is defined by a plurality of respective FOV range coordinates, wherein the respective camera location coordinates and the respective plurality of FOV range coordinates define a respective FOV volume for the respective video camera, the method comprising:

• receiving an incident location of an incident in the facility, wherein the incident location is identified by incident location coordinates;
• comparing the incident location coordinates to the FOV volume for each of the plurality of video cameras and determining which of the plurality of video cameras have a respective FOV volume that encompasses at least part of the incident location coordinates of the incident;
• and
• switching to display on a display of an operator console a video captured by one or more of the plurality of video cameras that are determined to have a FOV volume that encompasses at least part of the incident location coordinates of the incident.

A non-transitory computer readable medium storing instructions that when executed by one or more processors cause the one or more processors to:

• store for each of a plurality of video cameras of a facility:
• camera location coordinates;
• FOV range coordinates, wherein the camera location coordinates and the FOV range coordinates define a FOV volume for the respective video camera;
• receive an incident location of an incident in the facility, wherein the incident location is identified by incident location coordinates;
• compare the incident location coordinates to the FOV volume for each of the plurality of video cameras to determine which of the plurality of video cameras have a respective FOV volume that encompasses at least part of the incident location coordinates of the incident;
• and
• automatically display on a display a video captured by one or more of the plurality of video cameras that are determined to have a FOV volume that encompasses at least part of the incident location coordinates of the incident while not displaying a video captured by one or more of the plurality of video cameras that are not determined to have a FOV volume that encompasses at least part of the incident location coordinates of the incident.