Communication control server, communication system, and communication control method

A communication system, comprising:

• a first robot configured to move in a real space;
• a second robot configured to move in the real space;
• a communication terminal to remotely operate one of the first robot configured and the second robot configured;
• and
• a communication control server to control communication between the communication terminal and each of the first robot configured and the second robot configured,
• the communication control server including circuitry configured to:
• receive, from the first robot configured, status information indicating a status of the first robot configured currently communicating with the communication terminal as a communication destination of the communication terminal;
• and
• switch the communication destination of the communication terminal from the first robot configured to the second robot configured based on the status information indicating that the status of the first robot configured is a predetermined status,
• wherein, in a case that the status information indicates that the status of the first robot is a predetermined status,
• the circuitry is further configured to:
• provide, to the communication terminal, a recommendation to switch the communication destination of the communication terminal from the first robot to the second robot;
• and
• switch the communication destination of the communication terminal from the first robot to the second robot based on a response from the communication terminal, the response indicating acceptance of the recommendation.

A communication control method, comprising:

• receiving, from a first mobile apparatus, status information indicating a status of the first mobile apparatus currently communicating with a communication terminal as a communication destination of the communication terminal, the first mobile apparatus being movable in a real space and remotely operable by the communication terminal;
• and
• switching the communication destination of the communication terminal from the first mobile apparatus to a second mobile apparatus based on the status information indicating that the status of the first mobile apparatus is a predetermined status, the second mobile apparatus being movable in the real space and remotely operable by the communication terminal,
• wherein, in a case that the status information indicates that the status of the first mobile apparatus is a predetermined status,
• the method further comprises:
• providing, to the communication terminal, a recommendation to switch the communication destination of the communication terminal from the first mobile apparatus to the second mobile apparatus;
• and
• switching the communication destination of the communication terminal from the first mobile apparatus to the second mobile apparatus based on a response from the communication terminal, the response indicating acceptance of the recommendation.