System and method for providing root cause corrective actions (RCCA) and determining quality score of the correction action thereof

A method for performing root cause analysis, comprising:

• identifying at least one problem associated with running an application by at least one user, wherein identifying the problem includes determining a priority level of one or more services being impacted based on service level agreements;
• identifying at least one root cause associated with the problem;
• accessing a runbook to identify one or more root cause corrective actions (RCCA) associated with the root cause;
• implementing at least one RCCA for troubleshooting the identified at least one problem;
• generating a RCCA form for use by a user group for identifying and validating an additional RCCA;
• determining a quality score of the RCCA for the additional RCCA;
• updating a database to include the additional RCCA based on the quality score;
• and
• automatically initiating self-diagnosis to derive at least one additional corrective action when the RCCA is not available in the runbook for the root cause, wherein during the self-diagnosis comprising:
• creating a new RCCA form;
• auto-filling the new RCCA form at least based on a transcript of collaboration meetings and messages regarding the root cause, the RCCA exchanged over a communication platform;
• and
• identifying one or more RCCA different from the at least one RCCA for the identified at least one problem based on the transcript.

A non-transitory computer-readable storage medium storing program instructions for performing root cause analysis, the instructions, when executed, perform the steps of:

• identifying at least one problem associated with running an application by at least one user, wherein identifying the problem includes determining a priority level of one or more services being impacted based on service level agreements;
• identifying at least one root cause associated with the at least one problem;
• accessing a runbook to identify one or more root cause corrective actions (RCCA) associated with the root cause;
• implementing at least one RCCA for troubleshooting the identified at least one problem;
• generating a RCCA form for use by a user group for identifying and validating an additional RCCA;
• determining a quality score of the RCCA for the additional RCCA;
• updating a database to include the additional RCCA based on the quality score;
• and
• automatically initiating self-diagnosis to derive at least one additional corrective action when the RCCA is not available in the runbook for the root cause, wherein during the self-diagnosis comprising:
• creating a new RCCA form;
• auto-filling the new RCCA form at least based on a transcript of collaboration meetings and messages regarding the root cause, the RCCA exchanged over a communication platform;
• and
• identifying one or more RCCA different from the at least one RCCA for the identified at least one problem based on the transcript.