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US 12,610,011 B2Granted
Method and system for efficient callback functionality using signal coverage data
AssigneeAtos Public Safety LLC
InventorsZisis Tsiatsikas, Athanasios Pagonis, Sofia Anagnostou
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Abstract
A method and a system for efficient callback functionality can utilize signal coverage data. For example, a computer-implemented method can be configured to allow an emergency call taker to perform successful callbacks in case of abandoned emergency calls due to signal coverage and/or antenna overload issues in a location.
Claims17
A method for efficient callback functionality using signal coverage data, wherein the method comprising:
- detecting, by communication device running a bot, an abandoned call of a device which has tried to establish an emergency call or for which an emergency call was not yet completed;
- querying, by the device running the bot, a network carrier to retrieve signal data related to the abandoned call device;
- retrieving, by the device running the bot, within last k minutes, signal data from the network carrier related to one or more other successful active device, in a radius x, with respect to a position p of the abandoned call device, wherein a successful active device refers to an active device which successfully managed to establish a call and the signal data identifies physical positions n of the one or more other successful active device;
- analyzing, by the device running the bot, the position p of the abandoned call device and sending an update request to the carrier to retrieve a latest position p of the abandoned call device;
- sending, by the device running the bot, a first message to the abandoned call device, based on the signal data retrieved for the one or more other successful active device in the radius x, to guide the abandoned call device to at least a first position among the physical positions n of the one or more other successive active device;
- initiating, by the device running the bot, a callback to the abandoned call device when the abandoned call device reaches the first position;
- and
- connecting, by the device running the bot, the abandoned call device with a call taker of a call center.
5 more elements
A system for efficient callback functionality using signal coverage data, the system comprising:
- a communication device having a processor connected to a non-transitory computer readable medium having code stored thereon that defines a bot, the communication device configured to
- detect an abandoned call of a device which has tried to establish an emergency call or for which an emergency call was not yet completed;
- query a network carrier to retrieve signal data related to the abandoned call device;
- retrieve, within last k minutes, signal data from the carrier related to one or more other successful active device in a radius x, with respect to a position p of the abandoned call device, wherein a successful active device is an active device which successfully managed to establish a call and the signal data identifies physical positions n of the one or more other successful active device;
- analyze the position p of the abandoned call device and sending an update request to the carrier to retrieve a latest position p of the abandoned call device;
- send a first message to the abandoned call device, based on the signal data retrieved for the one or more successful active device in the radius x, to guide the abandoned call device to at least a first position;
- initiate a callback to the abandoned call device when the abandoned call device reaches the first position;
- and
- connect the abandoned call device with a call taker of a call center.
6 more elements
Dependencies are inferred from the claim text.