US 12,608,737 B1Granted

Dynamic recommendations based on customer profiles

AssigneeBlock, Inc.

InventorsAubrey Knudson, Zoe Allen, Ashley Baker, John Barton Wheeler

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Abstract

Dynamic recommendations based on customer profiles is described. A computing system may receive, in association with a visit of a customer to a merchant location of a merchant, an identifier (ID) of the customer. The computing system may access, based at least in part on the ID, a customer profile of the customer. The computing system may access item availability data indicating whether items are in stock at the merchant location. The computing system may generate, based at least in part on the customer profile and the item availability data, a recommendation(s) associated with an item(s) that is in stock at the merchant location. The computing system may receive an indication that the customer is at the merchant location, and in response to the receiving of the indication, the computing system may determine a server, and cause an electronic device of the server to output the recommendation(s).

Claims20

Dependent claims

A computer-implemented method comprising:

receiving, by a computing system, in association with a request to make a reservation at a merchant location of a merchant, an identifier of a customer;
accessing, by the computing system, and based on the identifier, a customer profile of the customer, the customer profile having been generated based on customer data collected in association with one or more past interactions of the customer with the merchant;
accessing, by the computing system, table availability data indicating at least past availability of tables at the merchant location;
determining, by the computing system, and based on the customer profile and the table availability data, a time slot indicating a start time of the reservation and an end time of the reservation;
storing, by the computing system, in memory, reservation data to make the reservation for the customer, the reservation data indicating at least the time slot;
accessing, by the computing system, item availability data indicating whether items are in stock at the merchant location;
generating, by the computing system, and by analyzing the customer profile and the item availability data, a recommendation associated with an item that is preferred by the customer and is in stock at the merchant location;
receiving, by the computing system, an indication that the customer has been seated at a table at the merchant location;
and
in response to the receiving of the indication:
determining, by the computing system, a server assigned to the table;
and
causing, by the computing system, an electronic device of the server to output the recommendation.

10 more elements

A system comprising:

one or more processors;
and
computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising:
receiving, in association with a request to make a reservation at a merchant location of a merchant, an identifier of a customer;
accessing, based at least in part on the identifier, a customer profile of the customer;
accessing table availability data indicating at least past availability of tables at the merchant location;
determining, based at least in part on the customer profile and the table availability data, a time slot indicating a start time of the reservation and an end time of the reservation:
storing, in memory, reservation data to make the reservation for the customer, the reservation data indicating at least the time slot;
accessing item availability data indicating whether items are in stock at the merchant location;
generating, based at least in part on the customer profile and the item availability data, a recommendation associated with an item that is in stock at the merchant location;
receiving an indication that the customer is at the merchant location;
and
in response to the receiving of the indication:
determining a server;
and
causing an electronic device of the server to output the recommendation.

13 more elements

A computer-implemented method comprising:

receiving, by a computing system, in association with a request to make a reservation at a merchant location of a merchant, an identifier of a customer;
accessing, by the computing system, and based at least in part on the identifier, a customer profile of the customer;
accessing, by the computing system, table availability data indicating at least past availability of tables at the merchant location;
determining, by the computing system, and based at least in part on the customer profile and the table availability data, a time slot indicating a start time of the reservation and an end time of the reservation;
storing, by the computing system, in memory, reservation data to make the reservation for the customer, the reservation data indicating at least the time slot;
accessing, by the computing system, item availability data indicating whether items are in stock at the merchant location;
generating, by the computing system, and based at least in part on the customer profile and the item availability data, a recommendation associated with an item that is in stock at the merchant location;
receiving, by the computing system, an indication that the customer is at the merchant location;
and
in response to the receiving of the indication:
determining, by the computing system, a server;
and
causing, by the computing system, an electronic device of the server to output the recommendation.

10 more elements

Dependencies are inferred from the claim text.