Intelligent ride monitoring in a fleet routing system

A method, comprising:

• transmitting, by a processor of a server device, a list of passengers for a vehicle route assigned to a vehicle along with an estimated time of arrival for a set of stops on the vehicle route, the list of passengers including digital profiles for each one of the passengers and a number of passengers scheduled to board or disembark the vehicle at each one of the set of stops;
• calculating the estimated time of arrival for the set of stops on the vehicle route based at least on a specified order for the set of stops, the number of passengers scheduled to board or disembark the vehicle at each one of the set of stops, historical data associated with the set of stops and real-time data received from the vehicle;
• receiving, by the processor of the server device, a unique identification for a passenger boarding the vehicle;
• comparing, by the processor of the server device, the unique identification to the list of passengers for the vehicle route;
• confirming, by the processor of the server device, that the passenger has boarded a correct vehicle to which the passenger is assigned and, when the passenger has not boarded the correct vehicle, the processor of the server device sends a notification to a driver device that the passenger has not boarded the correct vehicle;
• identifying, by the processor of the server device, the passenger boarding the vehicle as being on board the vehicle in the digital profile for that passenger;
• providing, by the processor of the server device, access to the digital profile of the passenger to a person monitoring the passenger;
• receiving, by the processor of the server device, vehicle status information from an onboard computing device in the vehicle via the driver device;
• transmitting, by the processor of the server device, driver navigational information to the driver device;
• identifying, by the processor of the server device, a modification to the specified order of the set of stops on the vehicle route;
• generating, by the processor of the server device, revised driver navigational information for a remaining set of stops based on the modification;
• calculating, by the processor of the server device, a revised estimated time of arrival for the remaining set of stops on the vehicle route based on the modification, a skipped pickup/drop-off of a passenger scheduled to board or disembark the vehicle, and historical data associated with the remaining set of stops;
• transmitting, by the processor of the server device, the revised driver navigational information and the revised estimated time of arrival to the vehicle;
• generating, by the processor of the server device, real-time tracking data based on the vehicle status information;
• updating, by the processor of the server device, based upon detecting the passenger has not disembarked, the digital profile of the passenger to indicate the passenger has not disembarked;
• identifying, by the processor of the server device, a modification to the specified order of the set of stops on the vehicle route based on the update to the digital profile of the passenger;
• generating, by the processor of the server device, revised driver navigational information for a remaining set of stops based on the modification;
• and
• transmitting, by the processor of the server device, the real-time tracking data and the revised estimated time of arrival to a user device, the real-time tracking data including a map with an indicator of a current location of the vehicle.