Reporting delay mitigation apparatus, system, and methods thereof

A method of communicating between a customer device operating in a tone-based reporting format and a central monitoring station (CMS) operating in an IP-based reporting format, the method comprising:

• receiving a first Contact ID message sent from the customer device towards the CMS by a monitoring system positioned between the customer device and the CMS;
• transmitting a converted message from the monitoring system to the CMS, the converted message associated with the first Contact ID message;
• receiving an acknowledgement sent from the CMS towards the customer device in response to the converted message at the monitoring system;
• determining that the first acknowledgement is delayed relative to a predetermined threshold time;
• receiving a second Contact ID message sent from the customer device towards the CMS by the monitoring system;
• determining that the second Contact ID message is the same as the first Contact ID message;
• and
• after detecting the first acknowledgement from the CMS, locally generating and transmitting a Contact ID acknowledgement from the monitoring system to the customer device within a predetermined time period less than the predetermined threshold time following receipt of the second Contact ID message.

A method of communicating between a customer device operating in a tone-based reporting format and a central monitoring station (CMS) operating in an IP-based reporting format, the method comprising:

• receiving a first Contact ID message sent from the customer device towards the CMS at a monitoring system positioned between the customer device and the CMS, the first Contact ID message being in the tone-based reporting format;
• converting the first Contact ID message into a converted message, the converted message being in the IP-based reporting format;
• transmitting the converted message from the monitoring system to the CMS;
• receiving an acknowledgement sent from the CMS towards the customer device in response to the converted message at the monitoring system, the acknowledgement being in the IP-based reporting format;
• and
• after receiving the first acknowledgement from the CMS and in response to receiving a subsequent Contact ID message that is the same as the first Contact ID message, locally generating and transmitting a Contact ID acknowledgement from the monitoring system to the customer device, the Contact ID acknowledgement being in the tone-based reporting format.