Systems and methods for media analysis for call state detection

A method comprising:

• recording audio samples of calls to telephone numbers as a dataset;
• generating corresponding text transcriptions of the recorded audio samples;
• generating corresponding fingerprints of the recorded audio samples;
• clustering the recorded audio samples based on the fingerprints and text transcriptions, as groups;
• assigning a category to each group;
• generating a fingerprint database with the groups and the assigned categories, wherein the assigned categories include a non-actionable machine response representing voicemail;
• and
• incorporating fingerprints of new audio samples of calls to telephone numbers into the generated fingerprint database based on determining whether at least one of the new audio samples includes silence that exceeds a threshold.

A system comprising one or more processors configured to execute a method including:

• initiating a call to a telephone number based on a request from a call originator;
• generating a fingerprint of an audio sample of the call based on determining whether the audio sample includes silence that exceeds a threshold;
• matching the fingerprint to a record in a fingerprint database, the fingerprint database including records of non-actionable machine responses representing voicemails;
• determining, based on the matched record, whether the call includes an actionable machine response, a non-actionable machine response, or a human response, as a detected response;
• providing the detected response to the call originator;
• receiving, based on the providing the detected response, an action from the call originator;
• and
• performing the action associated with the call.