Call processing method and call processing apparatus

A call processing method, applied to a network server, wherein the method comprises:

• receiving a call data packet sent by a terminal;
• generating a corresponding voice data packet according to the call data packet, and sending the voice data packet to the terminal;
• and
• in a case that first signaling sent by the terminal is received, switching at least one of:
• a media server that generates the voice data packet or a domain for transmitting the voice data packet;
• the switching at least one of:
• a media server that generates the voice data packet or a domain for transmitting the voice data packet comprises:
• receiving, through a CS domain, the call data packet sent by the terminal, and sending the voice data packet to the terminal through the CS domain;
• wherein the receiving, through a CS domain, the call data packet sent by the terminal, and sending the voice data packet to the terminal through the CS domain comprises:
• sending a first release instruction to a first network element corresponding to the PS domain, wherein the first release instruction is used to enable the first network element to release a network resource;
• receiving first reply information sent by the first network element, wherein the first reply information corresponds to the first release instruction;
• and
• sending preset information in a case that the first reply information is received, to switch a transmission manner of the call data packet of the terminal to the CS domain for transmission;
• wherein the preset information comprises a CS call instruction, and the sending preset information comprises:
• sending the CS call instruction to a second network element corresponding to the CS domain, wherein the CS call instruction is used to enable the second network element to send CS call signaling to the terminal, and the CS call signaling is used to switch the transmission manner of the call data packet of the terminal to the CS domain for transmission.

A first electronic device, comprising a processor, a memory, and a program or an instruction that is stored in the memory and that can be run on the processor, wherein the program or the instruction, when executed by the processor, causes the first electronic device to perform:

• receiving a voice data packet sent by a network server;
• and
• sending first signaling to the network server in a case that the voice data packet is abnormal, wherein the first signaling is used to enable the network server to switch at least one of:
• a media server that generates the voice data packet or a domain for transmitting the voice data packet;
• wherein the domain for transmitting the voice data packet comprises:
• a PS domain for transmitting the voice data packet;
• or
• a CS domain for transmitting the voice data packet;
• the method further comprises:
• receiving second signaling sent by the network server, wherein the second signaling comprises at least one of:
• a switched media server that generates the voice data packet or a switched domain for transmitting the voice data packet;
• and
• receiving a CS call signaling sent by a second network element, wherein the CS call signaling is used to switch the transmission manner of the call data packet of the terminal to a CS domain for transmission.