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US 12,596,780 B2Granted
Techniques to perform dynamic call center authentication utilizing a contactless card
AssigneeCapital One Services, LLC
InventorsFrancis Ogbennah, Katherine Mchugh, Kevin Osborn
Life of this patent
Estimating the term…
Abstract
Techniques and systems to perform authentication utilizing a mini-application.
Claims17
A computer-implemented method, comprising:
- establishing, by a call center system, a call connection with a mobile device;
- determining, by the call center system, a call session identifier for the call connection and a phone number associated with the mobile device;
- sending, by the call center system, a text message to the mobile device based on the phone number, the text message comprising the call session identifier and a mini-application link, the mini-application link configured to retrieve a code snippet from a server by the mobile device;
- receiving, by the call center system, authentication information and the call session identifier from the mobile device, the authentication information generated by a contactless card;
- determining, by the call center system, the authentication information is authentic;
- enabling, by the call center system, the call connection to continue for communications;
- and
- receiving, by the call center system, a second text message from the mobile device, the second text message comprising a code to perform authentication of a call agent of the call center system.
5 more elements
A call center system, comprising:
- processing circuitry;
- and
- memory storing instructions that, when executed by the processing circuitry, cause the circuitry to:
- determine a call connection with a mobile device;
- determine a phone number associated with the mobile device;
- send a text message to the mobile device based on the phone number, the text message comprising a mini-application link, the mini-application link configured to retrieve a code snippet on the mobile device;
- receive authentication information from the mobile device, the authentication information generated by a contactless card;
- authentic the authentication information;
- enable, by the call center system, the call connection to continue for communications based on the authentication information being authentic;
- and
- receive a second text message from the mobile device, the second text message comprising a code to perform authentication of a call agent of the call center system.
8 more elements
A computer-implemented method, comprising:
- establishing, by a mobile device, a call connection with a call center system;
- receiving, by the mobile device, a text message comprising a call session identifier and a mini-application link, the mini-application link configured to retrieve a code snippet from a server;
- receiving, by the mobile device, the code snippet from the server;
- executing, by the mobile device, the code snippet, the code snippet causing a prompt to present on a display of the mobile device to tap a contactless card on or near the mobile device;
- receiving, by the mobile device, authentication information from the contactless card based on the tap of the contactless card on or near the mobile device;
- sending, by the mobile device, the authentication information and the call session identifier;
- maintaining, by the mobile device, the call connection with the call center system based on an indication the authentication information is authenticated;
- and
- sending, by the mobile device, a second text message comprising a code to perform authentication of a call agent of the call center system.
6 more elements
Dependencies are inferred from the claim text.