Devices, systems, and methods for providing remote support to a user of care components

A provider assistance system, comprising:

• a machine learning component;
• an assistive control device communicatively coupled to the machine learning component;
• an audiovisual communications component coupled to the assistive control device, the audiovisual communications component controllable via the assistive control device to selectively capture an image and audio within at least a portion of a care space and transmit audio to the care space;
• a subject care component comprising a person support apparatus, wherein the subject care component is communicatively coupled to the assistive control device, the subject care component operable locally and remotely via the assistive control device, the subject care component selected from a person support apparatus, an overhead lift, a device controller, or a wall control unit;
• and
• one or more indicator devices comprising a light emitting component that projects indicia onto at least one of the one or more subject care components and/or a subject, the one or more indicator devices communicatively coupled to the assistive control device,
• wherein the machine learning component is configured to:
• identify an issue related to operation of the subject care component based on the image and the audio, and
• determine a solution to address the issue, wherein the machine learning component provides the solution to address the issue by searching a database for previous solutions corresponding to the identified issue, and
• wherein the one or more indicator devices project the indicia in accordance with the solution.

A method of providing assistance, the method comprising:

• receiving, at an assistive control device, a request for assistance in operating a subject care component, wherein the subject care component comprises a person support apparatus;
• capturing an image and/or audio in a care space comprising the subject care component;
• providing the image and/or the audio to a machine learning component configured to process the image and/or the audio to identify an issue related to operation of the subject care component and determine a solution to address the issue, wherein the machine learning component determines the solution to address the issue by searching a database for previous solutions corresponding to the identified issue;
• and
• completing at least one of the following in accordance with the solution:
• causing one or more indicator devices to display indicia within the care space;
• providing two-way communications between an audiovisual communications component in the care space and the assistive control device;
• or
• directing operation of the one or more subject care components within the care space.