Systems and methods for verifying candidate communications
AssigneeWells Fargo Bank, N.A.
InventorsMatthew N. Wheeler, John Andrew Chuprevich
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Abstract
Systems, apparatuses, methods, and computer program products are disclosed for establishing an authentic communication storage repository. An example method includes receiving an authentic communication from the agent device and determining one or more authentic communication feature values for one or more communication feature types. The example method further includes generating an authentic communication record for the received authentic communication and storing the authentic communication record in the authentic communication storage repository, wherein the authentic communication storage repository comprises a plurality of authentic communication records.
Claims20
A method for establishing an authentic communication storage repository, the method comprising:
- establishing, by communications hardware, an authenticated session with an agent using an agent device;
- receiving, by the communications hardware, an authentic communication from the agent device;
- determining, by communication analysis circuitry and based on the authentic communication, one or more authentic communication feature values for one or more communication feature types;
- generating, by the communication analysis circuitry, an authentic communication record for the received authentic communication, wherein the authentic communication record comprises one or more of the one or more authentic communication feature values;
- determining, by the communication analysis circuitry, a user identifier for a user associated with the authentic communication;
- encrypting, by cryptographic circuitry, the authentic communication using a cryptographic algorithm;
- storing, by the communications hardware, the authentic communication record in the authentic communication storage repository, wherein the authentic communication storage repository comprises a plurality of authentic communication records;
- and
- storing, by the communications hardware, the encrypted authentic communication in an original authentic communication storage repository, wherein the stored encrypted authentic communication is associated with the user identifier.
An apparatus for establishing an authentic communication storage repository, the apparatus comprising:
- communications hardware configured to:
- establish an authenticated session with an agent using an agent device, and
- receive an authentic communication from the agent device;
- communication analysis circuitry configured to:
- determine, based on the authentic communication, one or more authentic communication feature values for one or more communication feature types,
- generate an authentic communication record for the received authentic communication, wherein the authentic communication record comprises one or more of the one or more authentic communication feature values, and
- determine a user identifier for a user associated with the authentic communication;
- and
- cryptographic circuitry configured to encrypt the authentic communication using a cryptographic algorithm;
- wherein the communications hardware is further configured to:
- store the authentic communication record in the authentic communication storage repository, wherein the authentic communication storage repository comprises a plurality of authentic communication records, and
- store the encrypted authentic communication in an original authentic communication storage repository, wherein the stored encrypted authentic communication is associated with the user identifier.
A computer program product for establishing an authentic communication storage repository, the computer program product comprising at least one non-transitory computer-readable storage medium storing software instructions that, when executed, cause an apparatus to:
- establish an authenticated session with an agent using an agent device;
- receive an authentic communication from the agent device;
- determine, based on the authentic communication, one or more authentic communication feature values for one or more communication feature types;
- generate an authentic communication record for the received authentic communication, wherein the authentic communication record comprises one or more of the one or more authentic communication feature values;
- determine a user identifier for a user associated with the authentic communication;
- encrypt the authentic communication using a cryptographic algorithm;
- store the authentic communication record in the authentic communication storage repository, wherein the authentic communication storage repository comprises a plurality of authentic communication records;
- and
- store the encrypted authentic communication in an original authentic communication storage repository, wherein the stored encrypted authentic communication is associated with the user identifier.
Dependencies are inferred from the claim text.