Facilities management techniques having centralized control over communications and actions from diverse applications

A facilities management system (FM system), comprising:

• a control system, comprising:
• specialized computer software;
• communications hardware, comprising at least one network connection;
• a unique communications channel generator, configured to generate and assign a plurality of unique communications channels dedicated to one or more users of the FM system allowing the one or more users to communicate with a plurality of other users of the FM system;
• and
• a communications management module, comprising a data repository generator, configured to generate a plurality of data repositories each being for a different type of data present in communications carried out over one or more of the plurality of unique communications channels for one or more users of the facilities management system;
• wherein the communications management module includes an artificial intelligence module generating and summarizing one or more transcripts of said communications, defining said different types of data present in said communications, and recording derived data from said communications into one or more of said plurality of data repositories based on the derived data's type;
• and
• wherein the control system links at least one of the plurality of unique communications channels to at least one communications address(es) owned by a user prior to creation of the at least one of the plurality of unique communications channels, and forwards at least some of said communications to the at least one communications address(es) owned by said user.