Multi-level resource-utilization for service request generation with generative artificial intelligence

A method, comprising:

• in response to receiving, from a user equipment, query data comprising one or more alphanumeric character strings, performing, by knowledge base article equipment comprising at least one processor, a first embeddings process to the query data, wherein the first embeddings process converts the one or more alphanumeric character strings to first vector values that are recognizable in a first continuous vector space hosted by first vector storage equipment;
• determining, by the knowledge base article equipment, within the first continuous vector space, a group of data representing knowledge base articles that are associated with second vector values that approximate the first vector values;
• retrieving, by the knowledge base article equipment from first database equipment, the knowledge base articles;
• based on text content of the knowledge base articles, performing, by the knowledge base article equipment, a second embeddings process to the text content of the knowledge base articles, wherein the second embeddings process converts the text content of the knowledge base articles to third vector values recognizable in a second continuous vector space hosted by second vector storage equipment;
• determining, by the knowledge base article equipment, a listing of support agent identities, wherein the listing of support agent identities is associated with fourth vector values, and wherein the fourth vector values approximate the third vector values;
• retrieving, by the knowledge base article equipment, from second database equipment, the listing of support agent identities capable of addressing a query included in the query data;
• generating, by the knowledge base article equipment, a service ticket comprising attaching the knowledge base articles and a support agent identity of the support agent identities permitted to resolve the query, wherein the generating of the service ticket maximizes integration and use of collections of corporate data maintained on corporate database equipment in order to determine the knowledge base articles and the support agent identities permitted to resolve the query;
• and
• transmitting, by the knowledge base article equipment, the service ticket to the user equipment.

A non-transitory machine-readable medium, comprising executable instructions that, when executed by at least one processor, facilitate performance of operations, comprising:

• receiving, from a user device, query data comprising one or more alphanumeric character strings;
• applying a first embeddings process to the query data, wherein the first embeddings process converts the one or more alphanumeric character strings to first vector values that are recognizable in a first continuous vector space hosted by first vector storage equipment;
• based on the first vector value, determining, within the first continuous vector space, a group of data representing knowledge base articles that are associated with second vector values that approximate the first vector values;
• based on the second vector values, retrieving, from first database equipment, the knowledge base articles;
• based on text content of the knowledge base articles, applying a second embeddings process to the text content of the knowledge base articles, wherein the second embeddings process converts the text content of the knowledge base articles to third vector values recognizable in a second continuous vector space hosted by second vector storage equipment;
• based on the third vector values, determining a listing of support agent identities, wherein the listing of support agent identities is associated with fourth vector values, and wherein the fourth vector values approximate the third vector values;
• based on the fourth vector values, retrieving, from second database equipment, the listing of support agent identities determined to be capable of addressing a query included in the query data;
• generating a service ticket by attaching the knowledge base articles and a support agent identity of the support agent identities qualified to resolve the query, wherein the generating of the service ticket maximizes integration and use of corporate data stored to corporate database equipment in order to determine the knowledge base articles and the support agent identities qualified to resolve the query;
• and
• transmitting the service ticket to the user device.