Multi-modal digital communication architecture for patient engagement

A computing system for leveraging a multi-modal digital communication architecture for patient engagement, the computing system comprising:

• at least one processor;
• and
• at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the computing system to:
• generate a session identifier for a session between the computing system and a client device of a user in response to loading a web resource on the client device;
• create a user journey in a database of the computing system;
• associate the session identifier with the user journey;
• validate user registration information of the user, wherein the user registration information includes a name of the user and a mobile number of a user mobile device of the user;
• receive a user message from the user via the client device;
• send a Short Message Service (SMS) message to the user mobile device in response to receipt of the user message from the user via the client device to establish an SMS-based communication channel with the user;
• and
• analyze the user journey with machine learning to prequalify the user for a particular medical procedure, based on data indicative of insurance criteria associated with one or more of a diagnostic code or a temporal condition, wherein to analyze the user journey includes to utilize predictive analytics to analyze a substantive conversation that is represented in the user journey and that includes communications transmitted via the SMS-based communication channel between the user and a concierge associated with the computing system, determine, based on the predictive analytics, a probability that the user will schedule the medical procedure, and perform, in response to the determination of the probability that the user will schedule the medical procedure, prequalification operations for prequalifying the user for the medical procedure to ensure that the patient will satisfy the insurance criteria.