Casino patron engagement system

A casino patron engagement system comprising:

• a server configured to securely communicate with a casino employee mobile device,
• wherein the casino employee mobile device is loaded with an employee application and configured to search for casino patron mobile profile beacons that are outputted by a plurality of casino patron mobile devices of a plurality of casino patrons, and
• wherein the casino patron mobile devices are each loaded with a casino mobile patron profile application and configured to automatically output a casino patron mobile profile beacon associated with that casino patron mobile device including broadcast packets receivable and identifiable by the casino employee mobile device;
• the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the casino patron mobile profile beacons outputted by the casino patron mobile devices;
• the server further configured to, responsive to receipt of the profile ID data from the casino employee mobile device, send to the casino employee mobile device patron profile data associated with the profile ID data, wherein the patron profile data enables the employee application to cause a display device of the casino employee mobile device to display for each casino patron mobile device:
• an image of the casino patron for the casino patron mobile device,
• a name of the casino patron for the casino patron mobile device,
• a patron location indicator representing a current location of the casino patron mobile device, and
• a priority level corresponding to the casino patron for the casino patron mobile device;
• and
• the server further configured to, for each casino patron mobile device, assign a patron engagement task associated with the casino patron for said casino patron mobile device, to a selected casino employee based at least in part on a current location of a casino employee mobile device associated with the selected casino employee and a quantity of tasks assigned to the selected casino employee relative to other casino employees.

A casino patron engagement system comprising:

• a server configured to securely communicate with a casino employee mobile device,
• wherein the casino employee mobile device is loaded with an employee application and configured to search for a casino patron mobile profile beacon that is outputted by a casino patron mobile device of a casino patron, and
• wherein the casino patron mobile device is loaded with a casino mobile patron profile application and configured to automatically output the casino patron mobile profile beacon including broadcast packets receivable and identifiable by the casino employee mobile device;
• the server further configured to receive from the casino employee mobile device profile ID data that is obtained by the casino employee mobile device as a result of detecting the casino patron mobile profile beacon outputted by the casino patron mobile device;
• the server further configured to send to the casino employee mobile device patron profile data associated with the profile ID data, wherein the patron profile data enables the employee application to cause a display device of the casino employee mobile device to display:
• a name of the casino patron,
• patron status for the casino patron, and
• a patron location indicator representing a current location of the casino patron mobile device;
• and
• the server further configured to assign a patron engagement task for the casino patron to a selected casino employee based at least in part on a current location of a casino employee mobile device associated with the selected casino employee.