US 12,591,622 B2Granted

Methods and systems for monitoring and replying to social media content

AssigneeNational Potato Promotion Board

InventorBlair Richardson

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Abstract

Embodiments of the present disclosure are directed to monitoring and responding to social media content according to one embodiment of the present disclosure. Monitoring and responding to social media content can comprise reading content of a social media source and identifying a sub-set of content from the content of the social media source for response based on a model defining content for which a response is to be prepared. One or more natural language responses to the identified sub-set of content can be generated based on a model defining responses and a knowledge base of information. Each natural language response can comprise factual information from the knowledge base of information. The generated one or more natural language responses can be submitted to the social media source in response to the identified sub-set of content.

Claims18

Dependent claims

A method for monitoring and responding to social media content, the method comprising:

reading, by a processor of a monitor and response system, content of a social media source, wherein the content comprises a plurality of posts to the social media source by users of the social media source;
identifying, by the processor of the monitor and response system, a sub-set of content from the content of the social media source for response based on a model defining content for which a response is to be prepared;
generating, by the processor of the monitor and response system, one or more natural language responses to the identified sub-set of content based on a model defining responses and a knowledge base of information, wherein each natural language response comprises factual information from the knowledge base of information;
and
submitting, by the processor of the monitor and response system, the generated one or more natural language responses to the social media source in response to the identified sub-set of content, wherein submitting the generated one or more natural language responses to the social media source in response to the identified sub-set of content comprises presenting the generated one or more natural language responses in a user interface, determining whether to accept or edit a selected generated response of the generated one or more natural language responses, in response to determining to accept the selected generated response, publishing the selected generated response to each post of the narrative of the plurality of narratives for which the response was generated, and in response to determining to edit the selected generated response, receiving one or more edits to the selected generated response, updating the selected generated response with the received edits, and publishing the updated selected generated response to each post of the narrative of the plurality of narratives for which the response was generated.

2 more elements

A system comprising:

a processor;
and
a memory coupled with and readable by the processor and storing therein a set of instructions which, when executed by the processor, causes the processor to:
read content of a social media source, wherein the content comprises a plurality of posts to the social media source by users of the social media source;
identify a sub-set of content from the content of the social media source for response based on a model defining content for which a response is to be prepared;
generate one or more natural language responses to the identified sub-set of content based on a model defining responses and a knowledge base of information, wherein each natural language response comprises factual information from the knowledge base of information;
and
submit the generated one or more natural language responses to the social media source in response to the identified sub-set of content, wherein submitting the generated one or more natural language responses to the social media source in response to the identified sub-set of content comprises presenting the generated one or more natural language responses in a user interface, determining whether to accept or edit a selected generated response of the generated one or more natural language responses, in response to determining to accept the selected generated response, publishing the selected generated response to each post of the narrative of the plurality of narratives for which the response was generated, and in response to determining to edit the selected generated response, receiving one or more edits to the selected generated response, updating the selected generated response with the received edits, and publishing the updated selected generated response to each post of the narrative of the plurality of narratives for which the response was generated.

5 more elements

Dependencies are inferred from the claim text.

Facts

Application: 18/765,038Filed 5 Jul 2024
Published: US 2026/0010571 A18 Jan 2026
Granted: 31 Mar 2026
Term ends: Not estimatedThe source records don’t support an estimate.

Classification8 codes

G06F 16/906
Details of database functions independent of the retrieved data types: clustering; Classification
G06F 16/9536
Querying, e.g. by the use of web search engines: search customisation based on social or collaborative filtering
G06F 18/2415
Relating to the classification model, e.g. parametric or non-parametric approaches: based on parametric or probabilistic models, e.g. based on…
G06F 40/166
Text processing: editing, e.g. inserting or deleting