Automated key-value extraction using natural language intents

A system, comprising at least one server computer comprising at least one processor and at least one memory, the at least one server computer configured to:

• receive a first communication of a conversation from a second user to a first user;
• process the first communication to select a first natural language intent;
• select a plurality of target keys using the first natural language intent, wherein the plurality of target keys correspond to key values to be extracted from the conversation, and wherein the plurality of target keys includes:
• a first target key corresponding to a first key name, a first prompt, and a first value extractor, and
• a second target key corresponding to a second key name, a second prompt, and a second value extractor;
• and
• present to the first user an interface element for entering an additional target key to be extracted from the conversation.

One or more non-transitory, computer-readable media comprising computer-executable instructions that, when executed, cause at least one processor to perform actions comprising:

• receiving a first communication of a conversation from a second user to a first user;
• processing the first communication to select a first natural language intent;
• selecting a plurality of target keys using the first natural language intent, wherein the plurality of target keys correspond to key values to be extracted from the conversation, and wherein the plurality of target keys includes:
• a first target key corresponding to a first key name, a first prompt, and a first value extractor, and
• a second target key corresponding to a second key name, a second prompt, and a second value extractor;
• providing the first prompt for presentation to the second user;
• receiving a second communication of the second user;
• processing the second communication with the first value extractor to determine a first value;
• providing the second prompt for presentation to the second user;
• receiving a third communication of the second user;
• processing the third communication with the second value extractor;
• and
• presenting to the first user an interface element for entering an additional target key to be extracted from the conversation.