Apparatus and method for generating alert context dashboard

A computer-implemented method, the method comprising:

• selecting an alert among a listing of alerts clusters for troubleshooting the alert,
• obtaining an alert cluster for the alert,
• obtaining dashboard templates associated with the alert cluster by tracking and capturing traces executed by user activities performed while troubleshooting the alert by monitoring alert details associated with the alert, monitoring different metrics and traces executed navigated by user troubleshooting activities, and obtaining Application Programming Interface (API) calls initiated for user activities from log files, wherein the traces comprising different metrics navigated by the user are tracked via corresponding API calls and stored in log files, wherein the dashboard template comprises a first column for storing alert metric information, a second column for identifiers of filtered navigated metrics and trace-derived indicators, and a third column for corresponding correlation coefficients,
• determining a related resource corresponding to the alert to scope metric correlation,
• matching a template metrics with a same metrics for scoped resources,
• generating a dynamic contextual dashboard for a selected alert based on matching the metrics for the dashboard template and trace-derived information, wherein generating the dynamic contextual dashboard further comprises incorporating navigated trace information relevant to the alert, and
• cause, on a display, a display of the dynamic contextual dashboard in a user interface to reduce a mean time to identify.

A computer-implemented method, the method comprising:

• selecting an alert among alert clusters for troubleshooting the alert;
• obtaining dashboard templates associated with an alert cluster, wherein the alert belongs to the alert cluster;
• generating and scoring a dynamic contextual dashboard using the templates associated with the alert cluster;
• launching the dynamic contextual dashboard in context of the alert;
• determining whether a dashboard template is available;
• based on a determination that the dashboard template is available, determining a cause of the alert;
• based on a determination that the cause of the alert is not determined or based on a determination that the dashboard template is not available, initiating troubleshooting the alert by navigating multiple metric and correlated metric;
• tracking and capturing traces executed by user activities performed while troubleshooting the alert by monitoring alert details associated with the alert, monitoring different metrics and traces executed by user troubleshooting activities, and obtaining Application Programming Interface (API) calls initiated for the user activities from log files, wherein the traces comprising different metrics navigated by the user are tracked via corresponding API calls and stored in the log files;
• determining a new dashboard template using the tracked traces and correlation with alert metric, wherein the dashboard template comprises a first column for storing alert metric information, a second column for identifiers of filtered navigated metrics and trace-derived indicators, and a third column for corresponding correlation coefficients;
• storing a reference of the dashboard template into an alert cluster definition, wherein the new dashboard template is used for generating a new dynamic contextual dashboard for an alert associated with the alert cluster by incorporating navigated trace information relevant to the alert;
• and
• causing, on a display, a display of the dynamic contextual dashboard from the dashboard template when troubleshooting a same or similar alert corresponding to the dashboard template to reduce a mean time to identify.