Remote support system and remote support method

A remote support system configured to request a remote operator to perform remote support for passing through a predetermined area, when a vehicle is determined to be in a remote support request situation that a continuation of autonomous driving is difficult due to the vehicle during autonomous driving and one or more avoidance target vehicles approaching each other in the predetermined area, the system comprising:

• a first processor associated with the vehicle;
• and
• a second processor associated with a remote server;
• wherein the first processor is configured to:
• detect targets around the vehicle;
• determine a trajectory of a first target among the detected targets;
• determine whether a trajectory of the vehicle and the trajectory of the first target intersect;
• upon determination that the trajectory of the vehicle and the trajectory of the first target intersect, determine whether a traffic environment of the vehicle with respect to the first target is non-prioritized at a location where the trajectory of the vehicle and the trajectory of the first target intersect;
• upon determination that the traffic environment of the vehicle and the first target trajectory is non-prioritized at the location where the trajectory of the vehicle and the trajectory of the first target intersect, transmit display information comprising an overhead view of the vehicle and the first target to the remote server;
• wherein the second processor is configured to:
• receive the display information;
• display the display information to the remote operator;
• receive a starting reference vehicle selected by the remote operator pressing a button corresponding to the starting reference vehicle to be selected;
• transmit the starting reference vehicle to the vehicle;
• and
• wherein the first processor is configured to:
• receive the starting reference vehicle;
• determine whether the starting reference vehicle has passed through the predetermined area;
• and
• cause the vehicle to pass through the predetermined area by autonomous driving in case where the system determines that the starting reference vehicle has passed through the predetermined area.