Centralized user access management and personalized service provisioning

A system for provisioning a service to a hospitality user of a hospitality chain, the hospitality chain including a plurality of hospitality establishments, wherein the system comprises:

• a cloud-based centralized user access management system (CUAMS);
• a hospitality property management system (PMS) of each one of the plurality of hospitality establishments, each hospitality PMS including a service provisioning manager and a network manager;
• and
• one or more service provisioning devices in connection with the hospitality PMS;
• wherein the CUAMS is configured to:
• create, in the CUAMS, a user profile for the hospitality user, wherein the user profile includes a wireless network access profile and a user preference profile, the wireless network access profile includes a user ID and user credential, and the user preference profile includes service type data and user preference data pertaining to a service to be provisioned by each one of the plurality of hospitality establishments;
• receive, in the CUAMS, a request for authentication from a wireless device associated with the hospitality user and connected to an access point (AP) of a wireless network of a hospitality establishment of the plurality of hospitality establishments, the request including the user ID and a user-provided credential;
• perform, by the CUAMS, a cloud-based authentication process to determine an authentication status of the hospitality user;
• and
• send the authentication status of the hospitality user to the hospitality PMS;
• and
• wherein the hospitality PMS is configured to:
• determine a user registration status of the hospitality user;
• and
• in response to an active authentication status, provide access to the wireless network to the wireless device by the network manager, based on the user registration status of the hospitality user.