Visual map for network alerts
AssigneeServiceNow, Inc.
InventorsShay Cohen, Lilach Izikovich, Rani Tzur, Maayan Wigelman, Noy Shpatz
Life of this patent
Estimating the term…
Abstract
Example embodiments may include obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network, identifying a field that is associated with the first data and the second data. Based on the field, determining a relationship between the first data and the second data and generating a representation of a user interface including the first data, the second data, and the relationship, wherein the user interface includes toggles that control display of a plurality of fields associated with the first data and the second data including the field.
Claims20
A method comprising:
- obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network;
- identifying a field that is associated with the first data and the second data;
- determining, based on the field, a relationship between the first data and the second data, wherein a portion of the network is stored in a configuration management database, wherein the relationship is a causal relationship determined based on a functional dependency, wherein the functional dependency is based on configuration data stored in the configuration management database;
- identifying a second field that is associated with the first data and the second data, wherein the second field comprises configuration data for the network;
- determining, based on the second field, a second relationship between the first data and the second data;
- and
- generating a representation of a user interface including the first data, the second data, the relationship, and the second relationship, wherein the user interface includes a control element to control display of a plurality of fields associated with the first data and the second data including the field and the second field.
A non-transitory computer-readable medium, having stored thereon program instructions that, upon execution by a computing system, cause the computing system to perform operations comprising:
- obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network;
- identifying a field that is associated with the first data and the second data;
- determining, based on the field, a relationship between the first data and the second data, wherein a portion of the network is stored in a configuration management database, wherein the relationship is a causal relationship determined based on a functional dependency, wherein the functional dependency is based on configuration data stored in the configuration management database;
- identifying a second field that is associated with the first data and the second data, wherein the second field comprises configuration data for the network;
- determining, based on the second field, a second relationship between the first data and the second data;
- and
- generating a representation of a user interface including the first data, the second data, the relationship, and the second relationship, wherein the user interface includes a control element to control display of a plurality of fields associated with the first data and the second data including the field and the second field.
A system comprising:
- one or more processors;
- and
- memory, containing program instructions that, upon execution by the one or more processors, cause the system to perform operations comprising:
- obtaining first data indicating a first service degradation in a network, and obtaining second data indicating a second service degradation in the network;
- identifying a field that is associated with the first data and the second data;
- determining, based on the field, a relationship between the first data and the second data, wherein a portion of the network is stored in a configuration management database, wherein the relationship is a causal relationship determined based on a functional dependency, wherein the functional dependency is based on configuration data stored in the configuration management database;
- identifying a second field that is associated with the first data and the second data, wherein the second field comprises configuration data for the network;
- determining, based on the second field, a second relationship between the first data and the second data;
- and
- generating a representation of a user interface including the first data, the second data, the relationship, and the second relationship, wherein the user interface includes a control element to control display of a plurality of fields associated with the first data and the second data including the field and the second field.
Dependencies are inferred from the claim text.