US 12,587,398 B2 · System and method for managing exception request blocks in a blockchain network

Abstract

A system for resolving exceptions in requests determines that a request comprises an exception. The exception impeded processing the request. The system generates a block in a blockchain network. Based on the stored details in the block, the type of exception is identified. Accordingly, the block is segregated for exception processing based on its exception type. The system stores the exception in the block. The system compares the request with user information previously provided by the user. The system determines a similarity score between the request and the user information. The system compares the similarity score with a threshold percentage. In response to determining that the similarity score exceeds the threshold percentage, the system determines that the exception can be resolved and resolves the exception.

Claims20

Dependent claims

A system for resolving anomalies in requests, comprising:

a memory configured to store a speech signal that comprises a request associated with a user;
a processor operably coupled to the memory, and configured to:
determine that the request comprises an anomaly, wherein the anomaly impedes processing of the request;
store the anomaly in a block of a blockchain network;
compare the request with user information previously provided by the user, wherein the user information is associated with the user;
determine a similarity score between the request and the user information, wherein the similarity score indicates a percentage of similarity between the request and the user information;
compare the similarity score with a threshold percentage;
and
in response to determining that the similarity score exceeds the threshold percentage:
determine that the anomaly can be resolved;
and
resolve the anomaly.

9 more elements

A non-transitory computer-readable medium storing instructions that when executed by a processor cause the processor to:

access a speech signal that comprises a request associated with a user;
determine that the request comprises an anomaly, wherein the anomaly impedes processing of the request;
store the anomaly in a block of a blockchain network;
compare the request with user information previously provided by the user, wherein the user information is associated with the user;
determine a similarity score between the request and the user information, wherein the similarity score indicates a percentage of similarity between the request and the user information;
compare the similarity score with a threshold percentage;
and
in response to determining that the similarity score exceeds the threshold percentage:
determine that the anomaly can be resolved;
and
resolve the anomaly.

8 more elements

Dependencies are inferred from the claim text.

System and method for managing exception request blocks in a blockchain network

Life of this patent

System and method for managing exception request blocks in a blockchain network

Life of this patent

Abstract

Claims20