Operation management system, operation management apparatus, operation management method, and non-transitory storage medium

An operation management method comprising, by a computer:

• acquiring reservation information including a face image of a user making a boarding reservation for a vehicle, and a boarding point;
• acquiring boarding information including the face image of the user generated by at least one processor equipped on the vehicle and boarding place information indicating the boarding point;
• determining whether there is a match of the face image and the boarding point between the reservation information and the boarding information;
• and
• providing the face image of the user to a driver of the vehicle in case that a determination result is no match,
• wherein the reservation information further includes a disembarkation point of the user and at least one of a scheduled boarding time and a scheduled disembarkation time,
• wherein the operation management method further comprises:
• preparing an operation plan of the vehicle, based on the reservation information;
• when a facility associated with at least one point out of the boarding point and the disembarkation point exists, acquiring status information indicating status of the facility;
• and
• changing, based on the acquired status information, at least one of the scheduled boarding time and the scheduled disembarkation time that are included in the operation plan and proposing the changed plan to the user, and
• wherein the status of the facility includes at least one of delay time from a reservation time in an actual medical examination and a waiting time at a checkout.

A non-transitory storage medium storing a program for causing a computer to execute:

• acquiring reservation information including a face image of a user making a boarding reservation for a vehicle, and a boarding point;
• acquiring boarding information including the face image of the user generated by at least one processor equipped on the vehicle and boarding place information indicating the boarding point;
• determining whether there is a match of the face image and the boarding point between the reservation information and the boarding information;
• and
• providing the face image of the user to a driver of the vehicle in case that a determination result is no match,
• wherein the reservation information further includes a disembarkation point of the user and at least one of a scheduled boarding time and a scheduled disembarkation time,
• wherein the program is further for causing the computer to execute:
• preparing an operation plan of the vehicle, based on the reservation information;
• when a facility associated with at least one point out of the boarding point and the disembarkation point exists, acquiring status information indicating status of the facility;
• and
• changing, based on the acquired status information, at least one of the scheduled boarding time and the scheduled disembarkation time that are included in the operation plan and proposing the changed plan to the user, and
• wherein the status of the facility includes at least one of delay time from a reservation time in an actual medical examination and a waiting time at a checkout.