Remote customer service system

A remote customer service system in which an operator, who is at a remote place away from a customer visiting a store, serves the customer via each of a plurality of customer service terminal apparatuses provided at the store using each of a plurality of operator terminal apparatuses provided at the remote place, the remote customer service system comprising:

• the plurality of customer service terminal apparatuses;
• the plurality of operator terminal apparatuses;
• an imaging apparatus that captures images from inside of the store;
• and
• a control apparatus, wherein:
• the plurality of customer service terminal apparatuses comprises a first customer service terminal apparatus, a second customer service terminal apparatus, and a third customer service terminal apparatus,
• the plurality of operator terminal apparatuses comprises a first operator terminal apparatus, a second operator terminal apparatus, and a third operator terminal apparatus,
• the first customer service terminal apparatus is associated only with the first operator terminal apparatus, the second customer service terminal apparatus is associated only with the second operator terminal apparatus, and the third customer service terminal apparatus is associated only with the third operator terminal apparatus, and
• the control apparatus:
• recognizes a subject included in an image, captured by the imaging apparatus, as a tracking target, and acquires information of the tracking target when the captured image indicates that the tracking target is near one of the plurality of customer service terminal apparatuses, and
• generates, when at least one criteria is met, control information to provide a notification on a corresponding one of the plurality of operator terminal apparatuses that is associated only with the one customer service terminal apparatus near which the tracking target is to prompt the operator to provide customer service based on the acquired information of the tracking target.