Control tower and enterprise management platform for managing value chain network entities from point of origin of one or more products of the enterprise to point of customer use

A computer implemented method of monitoring and management of value chain network entities, comprising:

• implementing, by a computing system having one or more processors, a cloud-based management platform with a micro-services architecture, the platform having:
• a set of interfaces that are configured to access and configure features of the platform,
• a set of network connectivity facilities that are configured to direct a set of value chain network entities to connect to the features of the platform,
• a set of adaptive intelligence facilities that are configured to automate a set of capabilities of the platform related to at least one of the set of value chain network entities or the features of the platform,
• a set of data storage facilities that are configured to store data collected and handled by the platform, wherein the data is related to the at least one of the set of value chain network entities or the features of the platform, and
• a set of monitoring facilities that are configured to monitor the set of value chain network entities;
• identifying, by the computing system, opportunities for improving interactions among the set of value chain network entities using a set of opportunity miners of the set of adaptive intelligence facilities;
• automating, by the computing system, a set of interactions among the set of value chain network entities using a robotic process automation (RPA) system of the set of adaptive intelligence facilities;
• identifying, by the computing system, an improvement opportunity for a particular interaction of the set of value chain network entities by interacting with the set of monitoring facilities and the set of data storage facilities using the set of opportunity miners, wherein the set of opportunity miners identify the improvement opportunity by:
• (i) monitoring for new data sources to identify the improvement opportunity for the particular interaction, and (ii) searching for training data sets related to the particular interaction for training the RPA system to automate the particular interaction;
• and
• automating, by the computing system, the particular interaction by utilizing the RPA system to train a robotic system to perform the particular interaction.

A computer implemented method of monitoring and management of value chain network entities, comprising:

• implementing a cloud-based management platform with a micro-services architecture;
• accessing and configuring features of the platform;
• directing a set of value chain network entities to connect to the features of the platform;
• automating a set of capabilities of the platform related to at least one of the set of value chain network entities or the features of the platform;
• storing data collected and handled by the platform, wherein the data is related to the at least one of the set of value chain network entities or the features of the platform;
• monitoring the set of value chain network entities;
• identifying opportunities for improving interactions among the set of value chain network entities using a set of opportunity miners;
• automating a set of interactions among the set of value chain network entities using a robotic process automation (RPA) system;
• identifying an improvement opportunity for a particular interaction of the set of value chain network entities using the set of opportunity miners, wherein the set of opportunity miners identify the improvement opportunity by:
• (i) monitoring for new data sources to identify the improvement opportunity for the particular interaction, and (ii) searching for training data sets related to the particular interaction for training the RPA system to automate the particular interaction;
• and
• automating the particular interaction by utilizing the RPA system to train a robotic system to perform the particular interaction.