US 12,586,017 B2Granted

Automated resource prioritization using artificial intelligence techniques

AssigneeDell Products L.P.

InventorsParminder Singh Sethi, Lakshmi Nalam, Madhuri Dwarakanath, Manish Gupta

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Abstract

Methods, apparatus, and processor-readable storage media for automated resource prioritization using artificial intelligence techniques are provided herein. An example computer-implemented method includes creating a resource demand pool associated with user requests pertaining to hardware resources; prioritizing demand of at least a portion of the hardware resources by processing, using artificial intelligence techniques, data associated with the hardware resources and data associated with the user requests; prioritizing supply of at least a portion of the hardware resources by processing, using the artificial intelligence techniques, data associated with the prioritized demand, data associated with existing supply of the at least a portion of the hardware resources, and historical data pertaining to user hardware resource returns; generating at least one prioritization representation associated with at least a portion of the hardware resources based on the prioritized demand and the prioritized supply; and performing automated actions based on the at least one prioritization representation.

Claims20

Dependent claims

A computer-implemented method comprising:

creating at least one resource demand pool associated with multiple user requests pertaining to multiple hardware resources;
prioritizing demand of at least a portion of the multiple hardware resources within the at least one resource demand pool by processing, using one or more artificial intelligence techniques, data associated with the multiple hardware resources and data associated with the multiple user requests;
prioritizing supply of at least a portion of the multiple hardware resources by processing, using the one or more artificial intelligence techniques, data associated with the prioritized demand, data associated with existing supply of the at least a portion of the multiple hardware resources, and historical data pertaining to user hardware resource returns;
generating at least one prioritization representation associated with at least a portion of the multiple hardware resources based at least in part on the prioritizing of the demand of at least a portion of the multiple hardware resources and the prioritizing of the supply of at least a portion of the multiple hardware resources;
and
performing one or more automated actions based at least in part on the at least one prioritization representation, wherein performing one or more automated actions comprises automatically initiating, in connection with at least one set of functioning components derived from returned instances of the at least a portion of the multiple hardware resources, at least one of one or more repair operations and one or more replacement operations for the at least a portion of the multiple hardware resources in accordance with the at least one prioritization representation;
wherein the method is performed by at least one processing device comprising a processor coupled to a memory.

4 more elements

A non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes the at least one processing device:

to create at least one resource demand pool associated with multiple user requests pertaining to multiple hardware resources;
to prioritize demand of at least a portion of the multiple hardware resources within the at least one resource demand pool by processing, using one or more artificial intelligence techniques, data associated with the multiple hardware resources and data associated with the multiple user requests;
to prioritize supply of at least a portion of the multiple hardware resources by processing, using the one or more artificial intelligence techniques, data associated with the prioritized demand, data associated with existing supply of the at least a portion of the multiple hardware resources, and historical data pertaining to user hardware resource returns;
to generate at least one prioritization representation associated with at least a portion of the multiple hardware resources based at least in part on the prioritizing of the demand of at least a portion of the multiple hardware resources and the prioritizing of the supply of at least a portion of the multiple hardware resources;
and
to perform one or more automated actions based at least in part on the at least one prioritization representation, wherein performing one or more automated actions comprises automatically initiating, in connection with at least one set of functioning components derived from returned instances of the at least a portion of the multiple hardware resources, at least one of one or more repair operations and one or more replacement operations for the at least a portion of the multiple hardware resources in accordance with the at least one prioritization representation.

3 more elements

An apparatus comprising:

at least one processing device comprising a processor coupled to a memory;
the at least one processing device being configured:
to create at least one resource demand pool associated with multiple user requests pertaining to multiple hardware resources;
to prioritize demand of at least a portion of the multiple hardware resources within the at least one resource demand pool by processing, using one or more artificial intelligence techniques, data associated with the multiple hardware resources and data associated with the multiple user requests;
to prioritize supply of at least a portion of the multiple hardware resources by processing, using the one or more artificial intelligence techniques, data associated with the prioritized demand, data associated with existing supply of the at least a portion of the multiple hardware resources, and historical data pertaining to user hardware resource returns;
to generate at least one prioritization representation associated with at least a portion of the multiple hardware resources based at least in part on the prioritizing of the demand of at least a portion of the multiple hardware resources and the prioritizing of the supply of at least a portion of the multiple hardware resources;
and
to perform one or more automated actions based at least in part on the at least one prioritization representation, wherein performing one or more automated actions comprises automatically initiating, in connection with at least one set of functioning components derived from returned instances of the at least a portion of the multiple hardware resources, at least one of one or more repair operations and one or more replacement operations for the at least a portion of the multiple hardware resources in accordance with the at least one prioritization representation.

5 more elements

Dependencies are inferred from the claim text.