Suggestion engine for data center management and monitoring console

A method for managing data center operations via a console operating on an Information Handling System IHS, the method comprising:

• detecting a user query received by the console;
• identifying a data center administrator that issued the query;
• determining a first data center asset that is a subject of the query, based at least in part on parsing the query to detect an alphanumeric asset identifier that comprises a service tag, and matching the service tag to asset identifiers stored in an asset repository;
• identifying a plurality of data center assets that are related to the first data center asset, wherein the related data center assets comprise at least servers in a same rack as the first data center asset;
• using data center asset telemetry, identifying any of the related data center assets currently operating with a failure status indicating an anomalous performance of the related data center asset or an associated workload;
• generating a plurality of suggested notifications regarding the failure status of the related data center assets;
• computing, for each suggested notification, a points-based score that comprises a sum of points assigned for:
• (i) severity of the failure status derived from the data center asset telemetry, (ii) criticality or value of the related data center asset from the asset repository, (iii) time-sensitivity of remediation for the related data center asset, and (iv) physical proximity of the related data center asset to the first data center asset or to the data center administrator;
• setting a dynamic threshold to surface suggested notifications based on a data center context that comprises at least a percentage of managed data center assets that report elevated status and a recent notification rate;
• and
• presenting, to the data center administrator, via a display on the console:
• available answers to the subject of the query, with a link to address the subject of the query;
• and
• suggested notifications regarding the related data center assets whose points-based scores exceed the dynamic threshold, with a link to address the failure status.

A non-transitory computer-readable storage device configured with instructions stored thereon for management of data center operations via a console that operates on an Information Handling System (IHS), wherein execution of the instructions by one or more processors of the IHS causes the one or more processors to:

• detect a user query received by the console;
• identify a data center administrator that issued the query based on capture of biometric data from the data center administrator and automatically match the captured biometric data with biometric print data retrieved from a personnel data repository;
• determine a first data center asset that is a subject of the query, based at least in part on a parse of the query to detect an alphanumeric asset identifier that comprises a service tag, and match the service tag to asset identifiers stored in an asset repository;
• identify a plurality of data center assets that are related to the first data center asset, wherein the related data center assets comprise at least servers in a same rack as the first data center asset;
• automatically assign failure events to any of the related data center assets currently in a failure status or anomalous performance as determined from data center asset telemetry;
• generate a plurality of suggested notifications in regard to the failure events of the related data center assets;
• compute, for each suggested notification, a points-based score that comprises a sum of points assigned for:
• (i) severity of the failure status derived from the data center asset telemetry, (ii) criticality or value of the related data center asset from the asset repository, (iii) time-sensitivity of remediation for the related data center asset, and (iv) physical proximity of the related data center asset to the first data center asset or to the data center administrator;
• set a dynamic threshold to surface suggested notifications based on a data center context that comprises at least a percentage of managed data center assets that report elevated status and a recent notification rate;
• present, to the data center administrator, via a display on the console:
• available answers to the subject of the query, with a link to address the subject of the query, and
• suggested notifications in regard to the related data center assets whose points-based scores exceed the dynamic threshold, with a link to address the failure events.