Database system incident evaluation, classification, and resolution system

A method implemented in a computing services environment including a hardware processor and memory, the method comprising:

• detecting via a processor a database system incident affecting availability or performance for a database system storing a plurality of database records;
• generating a database incident report characterizing the database system incident;
• determining a textual description of the database system incident and identifying one or more records by completing an incident evaluation prompt via a generative language model accessed through a generative language model interface configured to, the incident evaluation prompt including some or all of the database incident report, the incident evaluation prompt including a subset of database metrics retrieved from a metrics database storing database metrics characterizing operation of the database system, the incident evaluation prompt also including a natural language instruction executed by the generative language model to generate the textual description based on the subset of the database metrics, the one or more records being stored in a vector store and including textual information characterizing information related to a plurality of database incidents;
• determining an instruction to resolve the database incident based on the textual description and the one or more records, the instruction to resolve the database incident being determined based on novel text generated by the generative language model and identifying a database configuration change executable by the database system;
• and
• executing the instruction to update one or more configuration parameters associated with the database system, the generative language model being tuned to determine the database configuration change based on tuning data characterizing responses to prior database incidents affecting the database system.

One or more non-transitory computer readable media having instructions stored thereon for performing a method implemented in a computing services environment including a hardware processor and memory, the method comprising:

• detecting via a processor a database system incident affecting availability or performance for a database system storing a plurality of database records;
• generating a database incident report characterizing the database system incident;
• determining a textual description of the database system incident and identifying one or more records by completing an incident evaluation prompt via a generative language model accessed through a generative language model interface configured to, the incident evaluation prompt including some or all of the database incident report, the incident evaluation prompt including a subset of database metrics retrieved from a metrics database storing database metrics characterizing operation of the database system, the incident evaluation prompt also including a natural language instruction executed by the generative language model to generate the textual description based on the subset of the database metrics, the one or more records being stored in a vector store and including textual information characterizing information related to a plurality of database incidents;
• determining an instruction to resolve the database incident based on the textual description and the one or more records, the instruction to resolve the database incident being determined based on novel text generated by the generative language model and identifying a database configuration change executable by the database system;
• and
• executing the instruction to update one or more configuration parameters associated with the database system, the generative language model being tuned to determine the database configuration change based on tuning data characterizing responses to prior database incidents affecting the database system.