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US 12,581,011 B2Granted
User interface to select or change caption language for captioned telephone service system
AssigneeMezmo Corporation
InventorsWonjae Cha, Haesung Lee, John Lee
Life of this patent
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Abstract
A Captioned Telephone Service (“CTS”) system, equipped with a CTS application, offers several user interfaces. These interfaces are designed to set the primary and secondary languages of the user, as well as the caption language of a contact. This configuration ensures that the caption language of a phone call matches the caption language assigned to the contact if the call is made with that contact. Additionally, if the caption language during a phone call is found to be incorrect, the system allows for a swift change to another language. This could be either the primary or secondary language of the user, or a completely different language, as required during the call.
Claims20
A captioned telephone service (“CTS”) system, comprising:
- an electronic device of a user which includes a phone number assigned from a carrier, wherein the electronic device of the user includes a display and stores a contact;
- a CTS application installed on the electronic device of the user;
- and
- a CTS server for providing a caption service to the user during a phone call between the user and a peer associated with the contact,
- wherein the CTS application is connected to the CTS server which transcribes and converts a peer's voice into caption data and transmits the caption data to the CTS application during the phone call between the user and the peer,
- wherein the CTS server is connected to a plurality of automatic speech recognition (“ASR”) engines or call agents, each of which is capable of transcribing a certain language,
- wherein the CTS application is configured to:
- display a first user interface and set a caption language for the user, wherein the first user interface includes selecting a primary language of the user and selecting a secondary language of the user;
- and
- display a second user interface and enable the user to switch a caption language of the phone call from a first language during the phone call between the user and the peer while receiving the caption service for transcribing and converting the peer's voice into caption data in the first language, wherein the second user interface includes a window to switch the caption language of the phone call from the first language to a second language for transcribing and converting the peer's voice into caption data in the second language, wherein in response to the user's switching of the caption language of the phone call from the first language to the second language, the CTS application sends a request to the CTS server to change a current ASR engine or call agent to another ASR engine or call agent who is capable of transcribing the second language.
7 more elements
An electronic device for a user of a captioned telephone service (“CTS”), comprising:
- a phone number assigned from a carrier;
- a display;
- a memory storing a contact;
- and
- a CTS application installed on the electronic device, wherein the CTS application is connected to a CTS server for providing a caption service to the user during a phone call between the user and a peer associated with the contact, wherein the CTS server transcribes and converts a peer's voice into caption data and transmits the caption data to the CTS application during the phone call between the user and the peer, wherein the CTS server is connected to a plurality of automatic speech recognition (“ASR”) engines or call agents, each of which is capable of transcribing a certain language,
- wherein the CTS application is configured to:
- display a first user interface and set a caption language for the user, wherein the first user interface includes selecting a primary language of the user and selecting a secondary language of the user;
- and
- display a second user interface and enable the user to switch a caption language of the phone call from a first language during the phone call between the user and the peer while receiving the caption service for transcribing and converting the peer's voice into caption data in the first language, wherein the second user interface includes a window to switch the caption language of the phone call from the first language to a second language for transcribing and converting the peer's voice into caption data in the second language,
- wherein in response to the user's switching of the caption language of the phone call from the first language to the second language, the CTS application sends a request to the CTS server to change a current ASR engine or call agent to another ASR engine or call agent who is capable of transcribing the second language.
7 more elements
Dependencies are inferred from the claim text.