System and method of capturing, tracking, composing, analyzing and automating analog and digital interactions
AssigneeNextiva, Inc.
InventorsTomas Gorny, Raymond Allan Harker
Life of this patent
Estimating the term…
Abstract
A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.
Claims20
A system for servicing multiple communication channels through a graphical user interface, comprising:
- a computer, comprising a processor and memory, and configured to generate within the graphical user interface, a plurality of screens for a user, the screens comprising:
- a contact screen listing selectable contacts of the user;
- a type screen listing selectable tasks or events;
- a direction screen listing selectable directions of communications;
- a channel selector screen listing selectable communication channels;
- and
- an account board screen displaying communication interactions arranged chronologically, wherein the account board screen is displayed between an arrangement of two groupings of the contact screen, the type screen, the direction screen and the channel selector screen.
A computer-implemented method for servicing multiple communication channels through a graphical user interface, comprising:
- generating, by a computer comprising a processor and memory, a plurality of screens within a graphical user interface for a user, the screens comprising:
- a contact screen listing selectable contacts of the user;
- a type screen listing selectable tasks or events;
- a direction screen listing selectable directions of communications;
- a channel selector screen listing selectable communication channels;
- and
- an account board screen displaying communication interactions arranged chronologically, wherein the account board screen is displayed between an arrangement of two groupings of the contact screen, the type screen, the direction screen and the channel selector screen.
A non-transitory computer-readable storage medium embodied with software for servicing multiple communication channels through a graphical user interface, the software when executed by a computer is configured to:
- generate within the graphical user interface, a plurality of screens for a user, the screens comprising:
- a contact screen listing selectable contacts of the user;
- a type screen listing selectable tasks or events;
- a direction screen listing selectable directions of communications;
- a channel selector screen listing selectable communication channels;
- and
- an account board screen displaying communication interactions arranged chronologically, wherein the account board screen is displayed between an arrangement of two groupings of the contact screen, the type screen, the direction screen and the channel selector screen.
Dependencies are inferred from the claim text.