Pre-authentication for interactive voice response system

A method, comprising:

• intercepting, by a computing platform, the computing platform having at least one processor, and memory, initiation of a telephone communication session with an enterprise organization, the telephone communication session being initiated by dialing a telephone number associated with an interactive voice response (IVR) system of the enterprise organization, wherein the telephone communication session is initiated via a mobile application associated with the enterprise organization executing on a mobile device of a user and to which the user is logged in;
• generating, by the at least one processor and based on intercepting the initiation of the telephone communication session, a one-time passcode;
• appending, by the at least one processor, the one-time passcode to the telephone number as a suffix;
• connecting, by the at least one processor and via the telephone communication session, the mobile device of the user and the IVR system of the enterprise organization using the telephone number and the one-time passcode appended to the telephone number as a suffix, wherein connecting the mobile device of the user and the IVR system of the enterprise organization includes:
• pushing, by the at least one processor, the intercepted initiated telephone communication session between the mobile device of the user and the IVR system of the enterprise organization to the IVR system of the enterprise organization;
• receiving, by the at least one processor and from the IVR system of the enterprise organization, a request for validation of the one-time passcode appended to the telephone number as a suffix;
• responsive to validating the one-time passcode appended to the telephone number as a suffix, connecting, by the at least one processor, the telephone communication session as a pre-authenticated telephone call, wherein connecting the telephone communication session as a pre-authenticated telephone call causes the IVR system to bypass a decision tree requesting authentication data;
• and
• responsive to the IVR system not validating the one-time passcode appended to the telephone number as a suffix, connecting, by the at least one processor, the telephone communication session as a standard telephone call requiring authentication.

One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, memory, and a communication interface, cause the computing platform to:

• intercept initiation of a telephone communication session with an enterprise organization, the telephone communication session being initiated by dialing a telephone number associated with an interactive voice response (IVR) system of the enterprise organization, wherein the telephone communication session is initiated via a mobile application associated with the enterprise organization executing on a mobile device of a user and to which the user is logged in;
• generate, based on intercepting the initiation of the telephone communication session, a one-time passcode;
• append the one-time passcode to the telephone number as a suffix;
• connect, via the telephone communication session, the mobile device of the user and the IVR system of the enterprise organization using the telephone number and the one-time passcode appended to the telephone number as a suffix, wherein connecting the mobile device of the user and the IVR system of the enterprise organization includes:
• pushing the intercepted initiated telephone communication session between the mobile device of the user and the IVR system of the enterprise organization to the IVR system of the enterprise organization;
• receiving, from the IVR system of the enterprise organization, a request for validation of the one-time passcode appended to the telephone number as a suffix;
• responsive to validating the one-time passcode appended to the telephone number as a suffix, connecting the telephone communication session as a pre-authenticated telephone call, wherein connecting the telephone communication session as a pre-authenticated telephone call causes the IVR system to bypass a decision tree requesting authentication data;
• and
• responsive to the IVR system not validating the one-time passcode appended to the telephone number as a suffix, connecting the telephone communication session as a standard telephone call requiring authentication.