Method and system for providing secure conversation gateway

A computing apparatus for providing a secure conversation gateway, the computing apparatus comprising:

• a processor;
• a memory;
• and
• a communication interface coupled to each of the processor and the memory,
• wherein the processor is configured to:
• receive, via the communication interface, an audio voice data stream;
• convert the received audio voice data stream into a first predetermined media format;
• and
• transmit, via the communication interface, the converted audio voice data stream to a user,
• wherein the processor is further configured to:
• segment the received audio voice data stream into a plurality of audio channels;
• and
• synchronize each respective channel from among the plurality of audio channels with a corresponding event that relates to an ongoing communication associated with the respective channel, such that for each respective channel, the synchronization is independent of events that relate to other channels from among the plurality of audio channels;
• wherein the convert the received audio voice data stream into a first predetermined media format comprises converting the received audio voice data stream into a Session Initiation Protocol (SIP) Recording (SIPREC) format to cooperate with a Google Remote Procedure Call (gRPC) format, the method further comprising:
• determine a set of NIP/gRPC endpoints that should receive media for any new pathway for forwarding the SIPREC audio voice data stream, including which streams should be received by which endpoints;
• invite a global media distributor (GMD) system and/or a SIPREC Focus (SRB) component to establish a SIPREC conference with those endpoints:
• park forks that are not in scope for real-time transcription of a particular SIPREC audio data stream by responding with inactive media;
• and
• determine a set of SIP/GRPC endpoints that should receive metadata enrichment of an interactive servicing fabric (SF) call and forwarding the metadata as SIP information.

A non-transitory computer readable storage medium storing instructions for providing a secure conversation gateway, the storage medium comprising executable code which, when executed by a processor, causes the processor to:

• receive an audio voice data stream;
• convert the received audio voice data stream into a first predetermined media format;
• and
• transmit the converted audio voice data stream to a user,
• wherein when executed by the processor, the executable code further causes the processor to:
• segment the received audio voice data stream into a plurality of audio channels;
• and
• synchronize each respective channel from among the plurality of audio channels with a corresponding event that relates to an ongoing communication associated with the respective channel, such that for each respective channel, the synchronization is independent of events that relate to other channels from among the plurality of audio channels;
• wherein the convert the received audio voice data stream into a first predetermined media format comprises converting the received audio voice data stream into a Session Initiation Protocol (SIP) Recording (SIPREC) format to cooperate with a Google Remote Procedure Call (gRPC) format, the method further comprising:
• determine a set of SIP/gRPC endpoints that should receive media for any new pathway for forwarding the SIPREC audio voice data stream, including which streams should be received by which endpoints;
• invite a global media distributor (GMD) system and/or a SIPREC Focus (SRE) component to establish a SIPREC conference with those endpoints;
• park forks that are not in scope for real-time transcription of a particular SIPREC audio data stream by responding with in active media;
• and
• determine a set of SIP/GRPC endpoints that should receive metadata enrichment of an interactive servicing fabric (ISF) call and forwarding the metadata as SIP information.