System and method for tracking guests or collecting feedback for an entertainment attraction

A system for tracking a guest comprising:

• a first interactive interface configured to be physically interacted with by the guest to collect a first satisfaction feedback from a guest, the first interactive interface positioned proximate to a queue line to an entertainment attraction;
• an image sensor capable of capturing an image of a guest captured while the guest experiences the entertainment attraction and analyzing the captured image of the guest to determine a perceived mood of the guest;
• a second interactive interface configured to be physically interacted with by the guest to collect a second satisfaction feedback from the guest, the second interactive interface positioned proximate to an exit area of the entertainment attraction;
• a server in communication with the first interactive interface, the image sensor, and the second interactive interface, the storage device configured to store data corresponding to the first satisfaction feedback provided by the guest, the perceived mood of the guest sensed by the sensor, and the second satisfaction feedback provided by the guest;
• and
• one or more processors in communication with the server, having stored thereon a set of instructions that when executed, the one or more processors are configured to:
• communicate with the server, to determine whether to issue a reward to the guest based upon the first satisfaction feedback provided by the guest, the second satisfaction feedback provided by the guest, and the perceived mood of the guest sensed by the sensor, wherein the reward comprises dynamic alteration of one or more features of the entertainment attraction;
• store tracking data corresponding to the guest using the first and second interactive interfaces;
• store a user account in the storage device to associate the reward to the user account.

A system for tracking a guest comprising:

• a first interactive interface configured to be physically interacted with by the guest to collect first satisfaction feedback from a guest, the first interactive interface positioned proximate to a queue line to an entertainment attraction;
• a second interactive interface configured to be physically interacted with by the guest to collect a second satisfaction feedback from the guest while the guest is experiencing the entertainment attraction;
• a third interactive interface configured to be physically interacted with by the guest to collect a third satisfaction feedback from the guest, the third interactive interface positioned proximate to an exit area of the entertainment attraction;
• a server in communication with the first interactive interface, the second interactive interface, and the third interactive interface, the storage device configured to store data corresponding to the first satisfaction feedback, the second satisfaction feedback, and the third satisfaction feedback;
• and
• one or more processors in communication with the server, having stored thereon a set of instructions that when executed, the one or more processors are configured to:
• communicate with the server, to determine whether to issue a reward to the guest based upon the first satisfaction feedback provided by the guest, the second satisfaction feedback provided by the guest, and the third satisfaction feedback provided by the guest, wherein the reward comprises dynamic alteration of one or more features of the entertainment attraction;
• store tracking data corresponding to the guest using at least one of the first, second, and third interactive interfaces;
• store a user account in the storage device to associate the reward to the user account.