Method and system for directory number management

A computing apparatus for managing an allocation of extensions that correspond to directory numbers, the computing apparatus comprising:

• a processor;
• a memory;
• and
• a communication interface coupled to each of the processor and the memory,
• wherein the processor is configured to:
• receive, from a first user via a telephone terminal and the communication interface, a connect request for an assignment of an extension that corresponds to a directory number that has a predetermined number of digits;
• analyze the connect request to determine at least one characteristic trait associated with the first user;
• determine a set of available extensions that are assignable to the first user based on the at least one characteristic trait;
• and
• assign, to the first user, a first extension from within the set of available extensions that has not previously been assigned.

A non-transitory computer readable storage medium storing instructions for managing an allocation of extensions that correspond to directory numbers, the storage medium comprising executable code which, when executed by a processor, causes the processor to:

• receive, from a first user via a telephone terminal, a connect request for an assignment of an extension that corresponds to a directory number that has a predetermined number of digits;
• analyze the connect request to determine at least one characteristic trait associated with the first user;
• determine a set of available extensions that are assignable to the first user based on the at least one characteristic trait;
• and
• assign, to the first user, a first extension from within the set of available extensions that has not previously been assigned.