Voicemail handling

A computer-implemented method comprising:

• receiving a voicemail message;
• generating a prompt for a generative artificial intelligence AI model, wherein the prompt comprises a request for a classification into one of a plurality of classes and data related to the voicemail message;
• determining whether to delay passing the prompt to the generative AI model;
• in response to determining to delay, delaying passing the prompt to the generative AI model;
• passing the prompt to the generative AI model;
• receiving a classification from the generative AI model;
• and
• triggering an action on the voicemail message according to the received classification.

A method for analyzing an audio recording of a voicemail message, the method comprising:

• obtaining the audio recording of the voicemail message;
• generating input for a generative artificial intelligence AI model, wherein the input comprises the audio recording of the voicemail message and a request for classification of the audio recording into one of a plurality of classes;
• determining whether to delay passing the input to the generative AI model;
• in response to determining to delay, delaying passing the input to the generative AI model;
• passing the input to the generative AI model;
• receiving the classification from the generative AI model;
• and
• performing an action on the voicemail message, wherein the action depends on the classification from the generative AI model.