US 12,506,810 B2Granted

System and method for integrating real-world interactions within a metaverse

AssigneeBank of America Corporation

InventorsPriyeshkumar Chandrakant Patel, Jitender Singh, Matthew Blake Bledsoe, Jennifer Corzo, Scott Fletcher Davidson

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Abstract

A system for integrating real-world interactions within a virtual environment comprises a processor associated with a server. The processor receives a request with a first user data from a user device to conduct a first interaction in a real-world environment. The processor processes a user profile and the first user data to generate a virtual meeting area with an entity avatar associated with an entity device. The processor sends a first mobile deep link to the user device to grant access to the virtual meeting area. The processor conducts a second interaction between the user device and the entity avatar in the virtual meeting area and obtains a second user data from the user device. The processor processes the user profile and the second user data to generate contextual objects on a display of the user device. The processor renders the contextual objects into an application profile.

Claims18

Dependent claims

A system comprising:

a memory operable to store:
a user profile comprising interaction data between a user device and an entity device, wherein the entity device is associated with an entity that provides a plurality of application services in a real-world environment;
and
a processor operably coupled to the memory, the processor configured to:
receive an interaction request for an application service from the user device to conduct a first interaction between the entity device and the user device in the real-world environment, wherein the first interaction comprises receiving a first user data from the user device;
update the user profile with the first user data;
process the user profile and the first user data to generate a virtual meeting area with an entity avatar associated with the entity device and a user avatar associated with the user device, wherein the virtual meeting area is configured to conduct a second interaction between the entity avatar and the user avatar in a virtual environment that is configured to present virtual objects onto real objects in the real-world environment in real-time;
generate and send a first customized mobile deep link to the user device to grant access to the virtual meeting area to interact with the entity avatar in the virtual environment;
present a plurality of interaction objects associated with the user device and the entity avatar in the virtual meeting area on a graphical user interface (GUI) of the user device;
conduct the second interaction between the user avatar and the entity avatar in the virtual meeting area through the GUI of the user device while processing the user profile and the first user data;
obtain a second user data associated with the application service from the user device;
update the user profile with the second user data;
process the user profile and the second user data to present a plurality of contextual objects on the GUI of the user device;
receive updated user data associated with the application service;
update the user profile with the updated user data;
present a plurality of updated contextual objects on the GUI of the user device based on the user profile and the updated user data;
and
render the plurality of updated contextual objects into an application profile to complete the application service.

15 more elements

A method comprising:

receiving an interaction request for an application service from a user device to conduct a first interaction between an entity device and a user device in a real-world environment, wherein the first interaction comprises receiving a first user data from the user device;
updating a user profile with the first user data;
processing the user profile and the first user data to generate a virtual meeting area with an entity avatar associated with the entity device and a user avatar associated with the user device, wherein the virtual meeting area is configured to conduct a second interaction to implement the application service between the entity avatar and the user avatar in a virtual environment that is configured to present virtual objects onto real objects in the real-world environment in real-time;
generating and send a first customized mobile deep link to the user device to grant access to the virtual meeting area to interact with the entity avatar in the virtual environment;
presenting a plurality of interaction objects associated with the user device and the entity avatar in the virtual meeting area on a graphical user interface (GUI) of the user device;
conducting the second interaction between the user avatar and the entity avatar in the virtual meeting area through the GUI of the user device while processing the user profile and a first user data;
obtaining a second user data associated with the application service from the user device;
updating the user profile with the second user data;
processing the user profile and the second user data to present a plurality of contextual objects on the GUI of the user device;
receiving updated user data associated with the application service;
updating the user profile with the updated user data;
presenting a plurality of updated contextual objects on the GUI of the user device based on the user profile and the updated user data;
and
rendering the plurality of updated contextual objects into an application profile to complete the application service.

11 more elements

A non-transitory computer-readable medium that stores instructions that when executed by a processor, causes the processor to:

receive an interaction request for an application service from a user device to conduct a first interaction between an entity device and the user device in a real-world environment, wherein the first interaction comprises receiving a first user data from the user device;
update a user profile with the first user data;
process the user profile and the first user data to generate a virtual meeting area with an entity avatar associated with the entity device and a user avatar associated with the user device, wherein the virtual meeting area is configured to conduct a second interaction between the entity avatar and the user avatar in a virtual environment that is configured to present virtual objects onto real objects in the real-world environment in real-time;
generate and send a first customized mobile deep link to the user device to grant access to the virtual meeting area to interact with the entity avatar in the virtual environment;
present a plurality of interaction objects associated with the user device and the entity avatar in the virtual meeting area on a graphical user interface (GUI) of the user device;
conduct the second interaction between the user avatar and the entity avatar in the virtual meeting area through the GUI of the user device while processing the user profile and a first user data;
obtain a second user data associated with the application service from the user device;
update the user profile with the second user data;
process the user profile and the second user data to present a plurality of contextual objects on the GUI of the user device;
receive updated user data associated with the application service;
update the user profile with the updated user data;
present a plurality of updated contextual objects on the GUI of the user device based on the user profile and the updated user data;
and
render the plurality of contextual objects into an application profile to complete the application service.

11 more elements

Dependencies are inferred from the claim text.

Facts

Application: 17/931,428Filed 12 Sep 2022
Published: US 2024/0089327 A114 Mar 2024
Granted: 23 Dec 2025
Term ends: Not estimatedThe source records don’t support an estimate.

Classification10 codes

H04L 67/131
Protocols: protocols for games, networked simulations or virtual reality
G06F 3/04815
Based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like…:…
G06F 3/04817
Based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like…:…
H04L 12/1818
For computer conferences, e.g. chat rooms: conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to…