Analysis of data metrics in server-based network

A method for use in a system having a set of one or more host servers configured to provide sets of data-communications services over a service provider network, on behalf of a data-communications service provider, through respective client-specific servers which are configured to process and route calls between the set of one or more host servers and each of a plurality of users, the method comprising:

• receiving update data relating to call event messages indicative of status change concerning the calls processed by a first one of the respective client-specific servers,
• generating call-related data sets, indicative of and based on respective sets of call data for participants of the calls processed by the first one of the respective client-specific servers;
• and
• for a first organization associated with the participants of the calls processed by the first one of the respective client-specific servers, aggregating the received update data or call-related data sets of the participants to produce an aggregate set of data, and
• based on the aggregate set of data corresponding to needs or capabilities of one or more potential merchant offerings of a second organization, generating an output to indicate or identify the needs or capabilities.

A storage device with instructions which, in response to being executed by computer circuitry, cause a method to be performed in a system having a set of one or more host servers configured to provide sets of data-communications services over a service provider network that is operated on behalf of a data-communications service provider through respective client-specific servers which are configured to process and route calls between the set of one or more host servers and a plurality of users, the method comprising:

• receiving update data relating to call event messages indicative of status change concerning the calls processed by a first one of the respective client-specific servers,
• generating call-related data sets, indicative of and based on respective sets of call data for participants of the calls processed by the first one of the respective client-specific servers;
• and
• for a first organization associated with the participants of the calls processed by the first one of the respective client-specific servers, aggregating the received update data or call-related data sets of the participants to produce an aggregate set of data, and
• based on the aggregate set of data corresponding to needs or capabilities of one or more potential merchant offerings of a second organization, assessing the needs or capabilities for generating an output to indicate or identify the needs or capabilities.