Systems and methods of searching communications

A system, comprising:

• a user interface configured to receive a selection from a user of at least one of an acoustic characteristic, a language characteristic, or a category of a plurality of communications;
• and
• a processor in communication with the user interface, the processor programmed to:
• access a database comprising the plurality of communications, the plurality of communications labeled with acoustic characteristics, language characteristics, and categories;
• restrict the plurality of communications to a subset of the plurality of communications including the user's selection of the at least one acoustic characteristic, language characteristic, or category;
• generate a word cloud for presenting a plurality of topics identified in the subset of the plurality of communications, wherein a degree of commonality among the plurality of topics is expressed by at least one of a font size, a font characteristic, or a color, and wherein the plurality of topics presented in the word cloud are selectable by the user;
• receive a selection of one of the plurality of topics presented in the word cloud by the user;
• in response to the receiving, causing a display of a further subset of the subset of the plurality of communications corresponding to the selected one of the plurality of topics presented in the word cloud, and
• the display including a textual display of:
• the selected one of the plurality of topics, the further subset of the subset of the plurality of communications corresponding to the selected one of the plurality of topics, and
• at least one of the acoustic characteristics, the language characteristics, or the categories of the further subset of the subset of the plurality of communications;
• receive at least one of a search term or a selection of one of the categories of the further subset of the subset of the plurality of communications;
• further limit the textual display by filtering the further subset of the subset of the plurality of communications according to the at least one of the search term or the selected one of the categories;
• and
• filter a false positive communication from the further subset of the subset of the plurality of communications by identifying a specified offending phrase in the false positive communication and requiring additional evidence that the false positive communication corresponds to the selected one of the plurality of topics,
• wherein the additional evidence includes another indication in the false positive communication that the false positive communication corresponds to the selected one of the plurality of topics, and the processor is further programmed to receive an input from the user of the specified offending phrase.