Call subject determination system, call subject determination method, and information storage medium
AssigneeRakuten Group, Inc.
InventorKyosuke Tomoda
Life of this patent
Estimating the term…
Abstract
Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a return call probability, which is a probability of the call candidate returning a phone call instead of answering the phone call; acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call; and determine, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
Claims15
A call subject determination system comprising at least one processor configured to:
- predict, for each of a plurality of call candidates, a return call probability, which is a probability of the each of the plurality of call candidates returning a phone call instead of answering the phone call;
- acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call;
- and
- determine, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
A call subject determination method, comprising:
- predicting, for each of a plurality of call candidates, a return call probability, which is a probability of the each of the plurality of call candidates returning a phone call instead of answering the phone call;
- acquiring a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call;
- and
- determining, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
A non-transitory information storage medium having stored thereon a program for causing a computer to:
- predict, for each of a plurality of call candidates, a return call probability, which is a probability of the each of the plurality of call candidates returning a phone call instead of answering the phone call;
- acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call;
- and
- determine, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
Dependencies are inferred from the claim text.