Dynamic interactive voice response (IVR) route estimation to reduce telephone network traffic

A method implemented by one or more processors, the method comprising:

• determining interactive voice response (IVR) route information for an IVR tree associated with a target entity for a phone call,
• wherein the IVR route information characterizes respective IVR routes, from among a plurality of IVR routes of the IVR tree, that can be selected by a user during the phone call to reach respective agents of the target entity, and
• wherein each of the plurality of IVR routes is associated with a respective agent of the target entity;
• generating, based on the IVR route information and a particular IVR route, among the plurality of IVR routes, selected during the phone call, a dynamically updated estimated IVR route time for the user to reach a respective agent of the target entity via the particular IVR route,
• wherein the dynamically updated estimated IVR route time comprises a traversal time and a queue time to reach the respective agent of the target entity, and
• causing the dynamically updated estimated IVR route time to be rendered at a display interface of a client computing device being used by the user during the phone call,
• wherein the display interface includes one or more selectable elements for allowing the user to terminate the phone call when or after viewing the dynamically updated estimated IVR route time.

A method implemented by one or more processors, the method comprising:

• generating interactive voice response (IVR) route information for an IVR tree based on phone calls directed to a target entity that includes agents,
• wherein the IVR tree includes a plurality of IVR routes, and
• wherein each respective agent of the agents can be reached via a respective IVR route among the plurality of IVR routes available during a phone call to the target entity;
• receiving, from an instance of an automated assistant application, a request for the IVR route information for a user having a particular account status,
• wherein the automated assistant application is accessible by a client computing device that initiates the phone call between the user and the target entity;
• providing, in response to receiving the request for the IVR route information, a subset of the IVR route information,
• wherein the subset of the IVR route information indicates an estimated IVR route time for a particular agent of the target entity to be reached by the user having the particular account status,
• wherein the estimated IVR route time comprises a traversal time and a queue time to reach the respective agent of the target entity, and
• wherein the automated assistant application causes a display interface of the client computing device to render the estimated IVR route information before or during a subsequent phone call between the user and the target entity, and the user is able to terminate the subsequent phone call when or after viewing the estimated IVR route time.