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US 12,457,289 B2Granted
Communication channel enhancement
AssigneeUJET, Inc.
InventorsEli Chen, Hisun Kim, Anand Janefalkar
Life of this patent
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AssigneeUJET, Inc.
InventorsEli Chen, Hisun Kim, Anand Janefalkar
Estimating the term…
A system for automatic authentication of service requests includes authentication of a remote access device. This authentication may be accomplished automatically prior to text or audio communication between a customer and a service agent. In some embodiments, authentication is accomplished automatically by authentication of the remote access device or accomplished by asking the customer questions. A single authentication of the remote access device may be used to authenticate a service request transferred between service agents. The authentication of the remote device may include, for example, use of a personal identification number, a fingerprint, a photograph, and/or a hardware identifier. Some embodiments include an intelligent pipeline configured for managing queues of customer service requests and/or customer service agent control over a customer's access device. Some embodiments include logic configured to manage and enhance communication channels between devices.
A communication server device comprising:
An access device comprising:
A method of communicating between a client and a server, the method comprising:
Dependencies are inferred from the claim text.