System and method to integrate microservices in interactive voice response (IVR) operations

A method, comprising:

• receiving a first request to perform a first plurality of data processing operations;
• determining a first plurality of sub-dialogues corresponding to the first request, the first plurality of sub-dialogues being part of a plurality of interactive voice response operations;
• routing the first request to a first microservice of a plurality of microservices based at least in part upon the first plurality of sub-dialogues, the first microservice being configured to fulfill the first request;
• determining a first plurality of publishing commands associated with the first microservice, the first plurality of publishing commands being instructions configured to enable the first microservice to access the first request;
• generating a first response to the first request associated with the first microservice;
• receiving a first feedback in response to the first response;
• in response to generating the first response, updating determine whether the first feedback triggers updating the first plurality of publishing commands in accordance with a plurality of rules and policies;
• in response to determining that the first feedback triggers updating the first plurality of publishing commands, updating the first plurality of publishing commands the first plurality of publishing commands associated with the first microservice being updated in isolation from the plurality of microservices;
• and
• publishing the first microservice.

A non-transitory computer readable medium storing instructions that when executed by a processor cause the processor to:

• receive a first request to perform a first plurality of data processing operations;
• determine a first plurality of sub-dialogues corresponding to the first request, the first plurality of sub-dialogues being part of a plurality of interactive voice response operations;
• route the first request to a first microservice of a plurality of microservices based at least in part upon the first plurality of sub-dialogues, the first microservice being configured to fulfill the first request;
• determine a first plurality of publishing commands associated with the first microservice, the first plurality of publishing commands being instructions configured to enable the first microservice to access the first request;
• generate a first response to the first request associated with the first microservice;
• receive a first feedback in response to the first response;
• in response to generating the first response, update determine whether the first feedback triggers updating the first plurality of publishing commands in accordance with a plurality of rules and policies;
• in response to determining that the first feedback triggers updating the first plurality of publishing commands, update the first plurality of publishing commands the first plurality of publishing commands associated with the first microservice being updated in isolation from the plurality of microservices;
• and
• publish the first microservice.