Systems and methods for smart dialogue communication
AssigneeHithink Royalflush Information Network Co., Ltd.
InventorMing Chen
Life of this patent
Estimating the term…
Abstract
Systems and methods for smart dialogue communication are provided. A method may include receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication, wherein the dialogue request is associated with an incoming call request that is initiated by a requester via a requester terminal device and satisfies a smart dialogue condition determined by the responder terminal device; performing the smart dialogue communication with the requester terminal device associated with the requester; recording voice information associated with the smart dialogue communication; converting the voice information into the text information; and transmitting the text information to the responder terminal device.
Claims20
A system for smart dialogue communication, comprising:
- at least one storage device including a set of instructions;
- and
- at least one processor in communication with the at least one storage device, wherein when executing the set of instructions, the at least one processor is configured to cause the system to perform operations including:
- receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication;
- performing the smart dialogue communication with the requester terminal device associated with the requester;
- recording voice information associated with the smart dialogue communication;
- determining an emotion type by performing analysis on the voice information, including:
- converting the voice information into the text information;
- determining sentiment features by performing sentiment analysis on the text information;
- determining mood features by performing feature extraction on the text information;
- determining integrated features by integrating the sentiment features and the mood features;
- and
- determining an emotion type by matching the integrated features in an emotion database;
- and
- transmitting the emotion type to the responder terminal device associated with the incoming call request.
A method for smart dialogue communication, comprising:
- receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication;
- performing the smart dialogue communication with the requester terminal device associated with the requester;
- recording voice information associated with the smart dialogue communication;
- determining an emotion type by performing analysis on the voice information, including:
- converting the voice information into the text information;
- determining sentiment features by performing sentiment analysis on the text information;
- determining mood features by performing feature extraction on the text information;
- determining integrated features by integrating the sentiment features and the mood features;
- and
- determining an emotion type by matching the integrated features in an emotion database;
- and
- transmitting the emotion type to the responder terminal device associated with the incoming call request.
A non-transitory readable medium, comprising at least one set of instructions for smart dialogue communication, wherein when executed by at least one processor of an electrical device, the at least one set of instructions directs the at least one processor to perform a method, the method comprising:
- receiving, from a responder terminal device, a dialogue request configured to request a smart dialogue communication;
- performing the smart dialogue communication with the requester terminal device associated with the requester;
- recording voice information associated with the smart dialogue communication;
- determining an emotion type by performing analysis on the voice information, including:
- converting the voice information into the text information;
- determining sentiment features by performing sentiment analysis on the text information;
- determining mood features by performing feature extraction on the text information;
- determining integrated features by integrating the sentiment features and the mood features;
- and
- determining an emotion type by matching the integrated features in an emotion database;
- and
- transmitting the emotion type to the responder terminal device associated with the incoming call request.
Dependencies are inferred from the claim text.