Optimized triggering of telephone communications

Abstract

A method for managing telephone communication and to a corresponding computer program, storage medium, telephone communication management device, and telephone communication management platform. A request to set up a telephone communication session between a first terminal and a second terminal is received. Each terminal has its own identifier. A first call command is sent to the first terminal. Pickup of the first terminal by a user before the end of a predetermined period is detected. Automatic detection is based on obtaining a signal indicating that the first call command has been accepted, associated with obtaining an indication of a user's interaction with a human-machine interface at the first terminal. A second call command is then sent to the second terminal.

Dependencies are inferred from the claim text.