US 12,437,107 B2 · Securing confidential information during a telecommunication session

Abstract

Systems and methods disclosed herein securely provide confidential information associated with a user during an active voice call conducted using the user's mobile device. The confidential information may be provided by generating the information in spoken form and inserting the spoken information into an audio stream of the voice call. For example, a customer may be on a phone call with a customer agent. The customer agent may ask the customer for a credit card number in order to process a financial transaction. The customer may select the credit card number via an application executing on the customer's mobile phone. The application may cause the credit card number to be spoken out loud during the voice call. A voice sample of the spoken credit card number in inserted into the audio stream of the voice call and is therefore, audible to the customer and the customer agent without being overheard by a third party.

Claims20

Dependent claims

A method comprising:

receiving, by a first device and during an active voice call between a first participant and a second participant, a first request for confidential information;
determining one or more first options associated with the first requested confidential information;
causing, by the first device, the one or more first options associated with the first requested confidential information to be displayed as one or more first user-selectable options;
determining, by the first device, whether a selection of the one or more first user-selectable options was within a first threshold period of time;
and
based on a determination that a selection of the one or more first user-selectable options was received within the first threshold period of time, providing, by the first device to a second device, the first requested confidential information by inserting an audio sample corresponding to the selected option into an audio stream of the active voice call, wherein the audio sample is not reproduced by the first device.

3 more elements

An apparatus comprising:

one or more processors;
and
memory storing instructions that, when executed by the one or more processors, cause the apparatus to:
receive, during an active voice call between a first participant and a second participant, a first request for confidential information;
determine one or more first options associated with the first requested confidential information;
cause the one or more first options associated with the first requested confidential information to be displayed as one or more first user-selectable options;
determine whether a selection of the one or more first user-selectable options was within a threshold period of time;
and
based on a determination that the selection of the one or more first user-selectable options was received within the threshold period of time, provide, by the apparatus to a second device, the first requested confidential information by inserting an audio sample into the active voice call, wherein the audio sample is not reproduced by the apparatus.

6 more elements

A non-transitory computer-readable medium storing instructions that, when executed, cause a computing device to:

receive, during an active voice call between a first participant and a second participant, a first request for confidential information;
determine one or more first options associated with the first requested confidential information;
cause the one or more first options associated with the first requested confidential information to be displayed as one or more first user-selectable options;
determine whether a selection of the one or more first user-selectable options was within a threshold period of time;
and
based on a determination that a selection of the one or more first user-selectable options was received within the threshold period of time, provide, by the computing device to a second device, the first requested confidential information by inserting a recording corresponding to the selected option into an audio stream of the active voice call, wherein the recording is not reproduced by the computing device and the computing device does not receive live audio of the first participant enunciating the selected option during the active voice call.

3 more elements

Dependencies are inferred from the claim text.

Securing confidential information during a telecommunication session

Life of this patent

Securing confidential information during a telecommunication session

Life of this patent

Abstract

Claims20