Gaming service automation system with graphical user interface

A robot management system (RMS) comprising:

• at least one memory with instructions stored thereon;
• and
• at least one processor in communication with the at least one memory and a plurality of robots at a venue that includes a plurality of gaming devices, wherein the instructions, when executed by the at least one processor, cause the at least one processor to:
• receive, from a gaming device of the plurality of gaming devices and based on an input at the gaming device, input data associated with a player loyalty account of a patron and a request for assistance in the venue, wherein the request is associated with a location of the patron at the venue and play of an electronic game at the gaming device at the venue, and wherein the input data is associated with at least one carded play of the electronic game at the gaming device;
• receive robot location data associated with a respective location of a robot of the plurality of robots;
• determine electronic gaming loyalty data associated with the player loyalty account of the patron, the electronic gaming loyalty data including a loyalty level associated with the player loyalty account;
• cause the robot to move to the location in the venue;
• cause the robot to initiate providing the assistance upon arrival of the robot at the location, wherein the assistance includes redemption of an offer associated with the player loyalty account;
• receive a message from the robot indicating that the offer has been redeemed;
• and
• cause the player loyalty account to be updated based upon the robot redeeming the offer associated with the player loyalty account.

At least one non-transitory computer-readable storage medium with instructions stored thereon that, in response to execution by at least one processor in communication with a plurality of robots at a venue that includes a plurality of gaming devices, cause the at least one processor to:

• receive, from a gaming device of the plurality of gaming devices and based on an input at the gaming device, input data associated with a player loyalty account of a patron and a request for assistance in the venue, wherein the request is associated with a location of the patron at the venue and play of an electronic game at the gaming device at the venue, and wherein the input data is associated with at least one carded play of the electronic game at the gaming device;
• receive robot location data associated with a respective location of a robot of the plurality of robots;
• determine electronic gaming loyalty data associated with the player loyalty account of the patron, the electronic gaming loyalty data including a loyalty level associated with the player loyalty account;
• cause the robot to move to the location in the venue;
• cause the robot to initiate providing the assistance upon arrival of the robot at the location, wherein the assistance includes redemption of an offer associated with the player loyalty account;
• receive a message from the robot indicating that the offer has been redeemed;
• and
• cause the player loyalty account to be updated based upon the robot redeeming the offer associated with the player loyalty account.