Intelligent call queue prioritization based on vehicular data retrieval

A method for determining a priority of a call in an on-hold queue comprising:

• receiving, at an enterprise, the call from a vehicle with an integrated communication device;
• placing the call into the on-hold queue;
• receiving, at the enterprise, data from the vehicle with the integrated communication device, wherein the data comprises at least a type of call, an account information associated with the vehicle, a vehicle data, and a location of the vehicle, and wherein the vehicle data comprises at least a model, an occupancy data, and a motion status of the vehicle;
• and
• determining, at the enterprise, the priority of the call in the on-hold queue based on the data received from the vehicle with the integrated communication device.

A method for determining a priority of a call in an on-hold queue comprising:

• initiating the call, to an enterprise, from a vehicle with an integrated communication device, wherein the call is placed into the on-hold queue;
• and
• sending data, to the enterprise, from the vehicle with the integrated communication device, wherein the data comprises at least a type of call, an account information associated with the vehicle, a vehicle data, and a location of the vehicle,
• wherein the enterprise determines the priority of the call in the on-hold queue based on the data sent by the vehicle with the integrated communication device;
• and
• wherein the vehicle data comprises at least a model, an occupancy data, and a motion status of the vehicle.